Summary
Overview
Work History
Education
Skills
Websites
Career Note
Education Certifications
Certification
References
Timeline
Generic

Onyinyechi Ukonu

Laurel

Summary

Results-driven professional with over 8 years of experience in Human Resource Management and Administration, specializing in team leadership and performance optimization. Proven ability to diagnose complex issues and implement effective solutions that enhance client satisfaction. Strong communication and interpersonal skills facilitate cross-functional collaboration and relationship building. Expertise in talent sourcing and developing modern workforce policies to support organizational growth and productivity.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Human Resources and Client Support Specialist

Renoxx Caregivers
Lanham
12.2020 - Current
  • Manage full cycle recruitment process: sourcing, interviews, new hire orientation and onboarding session for qualified candidates
  • Conduct and process background checks and employee eligibility verifications
  • Assist in administering compensation, benefits and leave; handling disciplinary matters; performing trainings and carrying out performance evaluation
  • Maintain compliance with federal, state and agency laws and regulations
  • Review and track staff’s documents and trainings to ensure compliance with federal, state and agency laws and regulations
  • Work closely with software developers on the launch and utilization of the company’s hiring portal.
  • Coordinate with Management staff on the formulation and implementation of new policies and the review of existing policies
  • Promote smooth daily operations by maintaining HR systems, staff confidentiality and employee documentation
  • Process workers compensation for staff as needed
  • Handle employment inquiries from applicant, staff and supervisors; referring complex matters to the appropriate staff

Recreation Attendant (Contract)

Marshall University Recreation Center
Huntington
08.2020 - 12.2020
  • Maintained cleanliness of all facilities, resulting to readiness for patrons use while continuously enforcing recreation center policies
  • Provided exceptional customer services to about 50 patrons by resolving conflicts using excellent diplomacy and problem-solving skills
  • Collaborated within team-centered environment by regularly contributing to weekly meetings and assisting with new members training to increase employee retention

Student Assistant (Contract)

Marshall University School of Pharmacy
Huntington
01.2020 - 12.2020
  • Delivered exceptional customer service to about 10 individuals daily by answering incoming telephone calls and directing to appropriate offices
  • Cultivated welcoming environment by attending to about 10 visitors daily using professional and friendly communication
  • Performed administrative support, processing incoming and outgoing mails for over 20 employees, developed reputation for high-quality services

Human Resource Manager

GTI GROUP
Lagos
06.2018 - 07.2019
  • Conducted excellent human resources process for 16 students on internship, National Youth service corps and full-time employees for company’s 4 subsidiaries while updating job requirements and job descriptions
  • Developed employee welfare program without adding much financial pressure on the company to increase job satisfaction, retention, and performance, obtaining good feedback from supervisor
  • Maximized operational efficiency by managing 50 + employees, updating company's policies and employee handbook, scheduling job interviews and assisting in interview process
  • Increased employee happiness, designing new employee onboarding session, while enforcing disciplinary measures and conflict resolutions, reducing turnover by 5%
  • Promoted good working environment by ensuring that employees needs are attended to and solved, boosting employee engagement level

Client Relationship Officer

GTI Securities Ltd
Lagos
02.2017 - 06.2018
  • Developed lasting customer relationships, assisting 20 clients daily and providing necessary information
  • Attended in-person complaints/inquiries and also via emails, telephone calls and gave prompt requisite responses within only 3 minutes
  • Processed and perfected clients' documents in effective and efficient manner, ensuring successful delivery of all activities
  • Cultivated positive environment by relaying client needs to appropriate department/personnel and ensure they are attended to

Graduate Management Trainee - Research Department

GTI Securities Ltd
Lagos
02.2016 - 02.2017
  • Analyzed financial reports of quoted and unquoted companies on the Nigerian Stock Exchange (NSE) and the National Association of Securities Dealers (NASD)
  • Interpreted economic news and its effects on capital market daily while accurately analyzing stocks' price list, contributing to company growth and sustainability
  • Enhanced knowledge in different products of capital market equities, treasury bills, bonds, optimizing personal performance

Education

Master’s of Science - Human Resource Management

Marshall University
Huntington, West Virginia
12.2020

Bachelor of Science - Economics

Covenant University
Nigeria
06-2015

Skills

  • Customer service and support
  • Conflict resolution
  • Verbal and written communication
  • Microsoft Office Suite
  • Records management
  • Administrative tasks
  • CRM proficiency
  • Recruitment strategies
  • Employee training

Career Note

Skills Development Sabbatical, 08/01/19, 12/01/19

Education Certifications

  • Master’s of Science in Human Resource Management, Marshall University, 2020
  • Bachelor’s of Science in Economics, Covenant University
  • CRM (Customer Relationship Management), Udemy
  • APHRi (Associate Professional in Human Resources – International)
  • SHRM-SCP (Society for Human Resources Management)

Certification

  • SHRM-SCP - 2025
  • APHRI - 2021

References

References available upon request.

Timeline

Human Resources and Client Support Specialist

Renoxx Caregivers
12.2020 - Current

Recreation Attendant (Contract)

Marshall University Recreation Center
08.2020 - 12.2020

Student Assistant (Contract)

Marshall University School of Pharmacy
01.2020 - 12.2020

Human Resource Manager

GTI GROUP
06.2018 - 07.2019

Client Relationship Officer

GTI Securities Ltd
02.2017 - 06.2018

Graduate Management Trainee - Research Department

GTI Securities Ltd
02.2016 - 02.2017

Master’s of Science - Human Resource Management

Marshall University

Bachelor of Science - Economics

Covenant University

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Onyinyechi Ukonu