Summary
Overview
Work History
Education
Skills
Timeline
Generic

OPEYEMI KIKELOMO SOEWU

Ellicott City

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

4
4
years of professional experience

Work History

Certified Medication Technician

Heartland senior living
Ellicott City
09.2022 - 02.2025
  • Administered medications to residents following prescribed schedules and guidelines.
  • Monitored resident health and reported changes to nursing staff promptly.
  • Monitored vital signs prior to administering medications and reported any changes or irregularities to the supervising nurse.
  • Assisted with training new Certified Medication Technicians on medication administration processes.
  • Provided emotional support and reassurance when needed while also maintaining professional boundaries at all times.
  • Performed inventory for all controlled medications on a regular basis.

Unemployment Claims Adjudicator

Alorica
Irvine
12.2021 - 06.2022
  • Review claims for accuracy by communicating with both employers and employees in order to determine if the unemployment benefit claim needs to be paid out to the claimant.
  • Collaborated with the supervisor and other team members to resolve complex claim issues in a timely manner.
  • Settles claims according to information presented through reports, research, investigation, and data verification.
  • Review relevant information to identify erroneously paid benefits and/or fraudulent claim activity.
  • Review and process initial and contested wage record documents from local offices and employers for use in establishing monetary eligibility.
  • Maintain a high level of technical expertise in accordance with Social Security rules and regulations.

Customer Services Advisor

Ptech Solutions
San Jose
01.2021 - 12.2021
  • Carried out revenue-generating administration tasks in line with daily reporting, promptly dealing with all customer issues, queries, and requests for product and services information, efficiently and courteously ensuring appropriate follow-up is completed where required.
  • Working with different communication tools, including telephone and electronic communications, such as emails, SMS, and chat.
  • Using the internal system to ensure customers' records are accurately maintained and up to date.
  • Breaking down customers' inquiries and queries to fully understand the cause, impact, and solutions.
  • Ensuring that all activities and duties are carried out in full compliance with regulatory requirements, adhering to relevant policies and standards outlined in the code of conduct.
  • Ensuring vulnerable customers are identified and supported appropriately.
  • Finding innovative ways to find solutions to customers' issues that exceed customers' expectations.

Education

Bachelor of Science - Botany

Olabisi Onabanjo University
Ago-Iwoye Nigeria
06-2010

Skills

  • Persuasive speaking skills and the use of positive language
  • Time and team management, organizing workflow, and performance tracking skills
  • Emotional intelligence, empathy, can-do attitude, and problem-solving mindset
  • Politeness, patience, and diplomacy

Timeline

Certified Medication Technician

Heartland senior living
09.2022 - 02.2025

Unemployment Claims Adjudicator

Alorica
12.2021 - 06.2022

Customer Services Advisor

Ptech Solutions
01.2021 - 12.2021

Bachelor of Science - Botany

Olabisi Onabanjo University

Similar Profiles

CREATE PROFILE
OPEYEMI KIKELOMO SOEWU