Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ophelia Lovette

Columbia

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

3
3
years of professional experience

Work History

Manager

Bliss Coffee Lounge
Somerville
09.2023 - 06.2025
  • Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
  • Managed barista staff, ensuring proper training and scheduling.
  • Created and implemented operational procedures for the barista team to ensure customer satisfaction.
  • Developed marketing campaigns using digital media platforms such as social media sites or email newsletters.
  • Analyzed product trends to determine purchasing needs based on seasonality or customer preferences.
  • Monitored inventory levels, ordered supplies as needed and managed budgets for coffee shop operations.
  • Performed administrative tasks such as payroll processing, employee scheduling, budgeting or tracking expenses.
  • Conducted regular meetings with staff members to discuss progress towards goals or address issues.
  • Recruited, hired, trained and supervised baristas to ensure adherence to company policies and procedures.
  • Ensured compliance with food safety standards, health regulations and sanitation requirements.

Special Education Paraprofessional

Swansfield Elementary School
Columbia
12.2022 - 06.2023
  • Managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
  • I taught students across multiple classifications and degrees of special needs.
  • Redirected students using Positive Behavior Support (PBS).
  • Worked with students with moderate to severe autism to increase life skills.
  • Monitored student performance to evaluate the effectiveness of instructional strategies.

Head Barista

Mad City Coffee
Columbia
01.2022 - 07.2022
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies, and optimize staffing patterns.
  • Collaborated with café management to design and implement promotional strategies for café items.
  • Devoted time to cultivating warm and empathetic relationships with regulars.
  • Operated the cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

GED -

Atholton High School
Columbia, MD

Skills

  • Inventory management
  • Budget management
  • Marketing campaigns
  • Customer service
  • Operational procedures
  • Employee training
  • Team leadership
  • Performance evaluation

Languages

French
Professional
English
Native/ Bilingual

Timeline

Manager

Bliss Coffee Lounge
09.2023 - 06.2025

Special Education Paraprofessional

Swansfield Elementary School
12.2022 - 06.2023

Head Barista

Mad City Coffee
01.2022 - 07.2022

GED -

Atholton High School

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Ophelia Lovette