Orquidea Gomez
Silver Spring
Summary
Dynamic Shift Manager at Bland Management with a proven track record in enhancing team performance and operational efficiency. Skilled in training and mentoring staff while ensuring safety compliance. Recognized for effectively resolving customer complaints and maintaining high-quality standards, fostering a motivated and productive work environment.
Offering exceptional teamwork and leadership abilities, fully prepared to thrive in fast-paced environment and learn new processes. Brings understanding of customer service principles and operational efficiency, with developing skills in team management and scheduling. Ready to use and develop communication and organizational skills in Desired Position role.
Overview
1
1
year of professional experience
Work History
Shift Manager
Bland Management
04.2024 - Current
A Swing Manager Has to Plan a Shift taking action to improve operations, and communicating effectively with other managers and crew members.
Some of there responsibilities are
- Enhanced team performance through strong leadership.
- Operational Efficiency
- Maintained positive relationships while addressing inquiries and resolving issues.
- Quality and Standards
- Safety and Security:Ensuring a safe and secure environment for both customers and employees, adhering to safety regulations and protocols.
- Inventory and Scheduling:Managing inventory levels, preparing schedules for the shift, and ensuring adequate staffing levels.
- Training and Development:
Education
MacArthur Highschool
Houston, TX05.2021
Skills
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Training and mentoring
- Team development
- Delegating work
- Quality assurance
- Staff training and onboarding
- Interpersonal skills
- Staff development
- Documentation and reporting
- Safety compliance
- Schedule management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Manager
Bland Management
04.2024 - Current
MacArthur Highschool
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