Summary
Overview
Work History
Education
Skills
Timeline
Generic

Oscar Tineo

Silver Spring

Summary

Results-driven professional with experience in operations management, customer service, and sales. Skilled in leading teams, building client relationships, and improving efficiency to drive revenue and customer satisfaction. Recognized for strong leadership, adaptability, and ability to balance multiple responsibilities. Seeking a management or sales role to apply proven leadership and customer-focused expertise.

Overview

5
5
years of professional experience

Work History

Pet Care Specialist & Business Owner

Rover
02.2023 - Current
  • Built and maintained long-term client relationships with hundreds of customers, holding a 5-star rating across all reviews.
  • Developed repeat business and referrals through exceptional care, reliability, and customer communication.
  • Managed scheduling, billing, and client acquisition while balancing a full-time job.
  • Provided personalized service to meet client needs, demonstrating strong sales and customer service skills.

Dispatcher & Customer Service

Konica Minolta
12.2022 - Current
  • Manage daily scheduling and dispatch operations, assigning technicians based on skill, location, and availability.
  • Monitor performance and provide support to ensure high-quality service delivery.
  • Troubleshoot conflicts and optimize workflows to improve efficiency and customer satisfaction.
  • Consistently ranked top performer in call resolution, customer satisfaction, and efficiency metrics.

Director of Operations – After School Programs

Montgomery County Government Recreation Dept
09.2021 - 03.2023
  • Designed and implemented curriculum and activities that aligned with educational standards.
  • Recruited, trained, and supervised staff, fostering team collaboration and professional growth.
  • Oversaw program administration, including enrollment, compliance, and scheduling.
  • Enhanced program outcomes by introducing innovative activities and improving staff performance.

Talent Acquisition Intern

Novavax
06.2022 - 08.2022
  • Partnered with hiring managers to evaluate staffing needs and source candidates.
  • Screened applicants, submitted top talent for review, and maintained data in ATS.
  • Built candidate relationships to strengthen recruitment pipelines and support long-term hiring needs.

Manager of Dairy Department

Safeway
05.2020 - 09.2021
  • Directed daily operations of the dairy department, ensuring product freshness, rotation, and merchandising.
  • Supervised and trained a staff of 3 employees, delegating tasks and maintaining accountability.
  • Monitored performance, coached staff, and ensured compliance with food safety and company policies.
  • Improved department sales through strategic product placement and customer engagement.
  • Delivered excellent customer service by assisting shoppers and resolving issues quickly.

Education

Marketing Management

Montgomery College
Rockville, MD

High School Diploma - undefined

Sherwood High School
Sandy Spring, MD
01.2018

Skills

  • Team Leadership & Staff Development
  • Sales & Customer Relationship Management
  • Dispatching & Scheduling
  • Business Development & Client Retention
  • Microsoft Office Suite & ATS Systems
  • Organization, Time Management & Problem-Solving
  • Adaptability & Process Improvement

Timeline

Pet Care Specialist & Business Owner

Rover
02.2023 - Current

Dispatcher & Customer Service

Konica Minolta
12.2022 - Current

Talent Acquisition Intern

Novavax
06.2022 - 08.2022

Director of Operations – After School Programs

Montgomery County Government Recreation Dept
09.2021 - 03.2023

Manager of Dairy Department

Safeway
05.2020 - 09.2021

High School Diploma - undefined

Sherwood High School

Marketing Management

Montgomery College

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Oscar Tineo