Oumar Soumah

• Evaluated home equity loan applications for client eligibility and compliance.
• Guided clients through loan processes and answered product inquiries.
• Developed customized financial solutions based on client needs and market trends.
• Collaborated with underwriting teams to assess risk and approve loans.
• Utilized CRM systems to track client interactions and manage follow-ups effectively.
• Provided guidance and advice to customers on their eligibility for home equity loans.
• Collaborated with lenders, title companies, appraisers, and other third parties involved in the loan process.
• Developed relationships with clients through providing exceptional service.
• Monitored loan processing activities to ensure timely completion of each application.
• Assisted borrowers in understanding complex terms related to home equity loans.
• Managed daily banking operations and ensured compliance with policies and regulations.
• Oversaw transaction processing and maintained accurate records of customer accounts.
• Coordinated audits and assisted in identifying areas for operational improvements.
• Trained new staff on systems, procedures, and customer service best practices.
• Assisted in troubleshooting issues with banking software and operational tools.
• Collaborated with teams to streamline workflows and enhance service delivery efficiency.
• Reviewed reports for accuracy and addressed discrepancies as necessary.
• Ensured timely completion of internal audits relating to bank operations activities.
• Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
• Leveraged customer service and sales abilities to consistently meet performance goals.
• Reported daily averages and shortages to operations department.

• collaborate with partners such as investment advisors, mortgage loan officers and virtual payment advisors for referral sales and cross sales
• Salary plus incentive pay which is payed on a quarterly basis
• Applied for Home equity lines of credit, Personal loans, Auto loans, Personal Lines of credit, And personal Credit cards
• Opened Business Accounts, Applied for Business Credit cards
• Opened Consumer Checking, Savings, CD, and Custodial bank accounts
• Made fifteen to twenty outbound calls daily to seek more opportunities for meetings with clients to discuss finances
• Created and cultivated relationships with clients and built a strong level of trust
• Advised customers on bank products, services and financial planning options.
• Modified, opened and closed customer accounts.
• Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
• Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
• Integrated marketing promotions and programs into conversations to educate and inform customers.
• Opened and serviced accounts within authorized limits.
• Resolved discrepancies concerning customers' accounts, improving client satisfaction.

• Advised customers on bank products, services and financial planning options.
• Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
• Modified, opened and closed customer accounts.
• Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
• Helped customers open and close accounts, apply for loans and make sound financial decisions.
• Maintained optimal financial controls by securing funds and making accurate transactions.
• Met or exceeded sales goals by promoting bank products and services in customer interactions.
• Completed thorough and accurate documentation for money movements, deposits or withdrawals.

Worked on a full commission contract

Collaborated with managers to create a school friendly schedule

Recommended and advised customers to select merchandise based on their needs.
Maintained productive relationships with existing customers through exceptional follow-up after sales.
Generated high volume of referrals.
Updated database with customer and sales information.
Established clientele for the company
Evaluated competitors and performed market research.

collaborated with managers to create a schedule to balance work and school

Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Resolved guest complaints promptly and professionally.
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.