Oxana Mejia

1. Resident relations and customer service:

• Respond to resident inquiries and complaints. Promptly and professionally address resident concerns, seeking to resolve issues efficiently.
• Provide excellent customer service by being friendly, helpful, and attentive to resident needs.
• Fostering a positive community environment. This includes actively participating in community events and activities, promoting a sense of belonging and engagement among residents.

2. Operational Efficiency:

• Managing and coordinating daily operations. Completing tasks like processing move-ins and move-outs, managing resident files, and overseeing community amenities.
• Assisting with property inspections and maintenance requests. Identifying maintenance needs and ensuring they are addressed promptly contributes to a well-maintained property.
• Ensuring compliance with rules and regulations, including enforcing lease agreements, property policies, and relevant legal standards.

3. Leasing and occupancy:

• Supporting the leasing process by showing apartments, processing applications, and managing the lease renewal process.
• Working to maintain high occupancy rates by preparing vacant units for market, promoting the property to potential residents, and ensuring a smooth move-in process.

4. Administrative and clerical tasks:

• Maintaining accurate records of community activities by managing resident files, lease agreements, and other relevant documentation.
• Assisting with communication. Being responsible for drafting announcements, managing email communications, and maintaining the community's social media presence.
• Ensuring a clean and presentable property. This includes regular property inspections and working with maintenance staff to address any needed repairs.

5. Strengthening community advocacy.

• Participating in community outreach events and collaborating with other community organizations.
• Developing relationships with vendors and service providers. Responsible for managing relationships with vendors and ensuring they provide timely and quality services.
• Ensuring safety and security. Being aware of safety procedures and ensuring a safe environment for residents.