Summary
Overview
Work History
Education
Skills
Swim and Dive Team
Timeline
Generic

Paige Haines

Rockville

Summary

Polite and cheerful front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables, and baggage. Easily adaptable to high-pressure, dynamic situations.

Overview

7
7
years of professional experience

Work History

Head Hostess

Quicny's Potomac Bar & Grille
05.2022 - Current
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Documented reservations alerted servers—and prepared seating.
  • Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
  • Monitored seating areas and checked restrooms regularly to keep them spotless.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.

Babysitter

Jessica Markham
01.2017 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Reassured children when upset, providing emotional support and stability.
  • Assisted with meal preparation, light housekeeping, and laundry to support family with additional chores.
  • Handled conflicts between siblings effectively using conflict resolution techniques, resulting in a more peaceful household.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.

Ice Cream Scooper

Baskin Robins
05.2020 - 09.2020
  • Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
  • Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
  • Served customers with speed and detail orientation, keeping the team running smoothly throughout service fluctuations.
  • Kept work area tidy and sanitary, promptly addressing spills and other messes.
  • Provided exceptional customer care through active listening skills and addressing concerns promptly.

Education

Communications

Montgomery College
Rockville, MD
05.2027

High School Diploma -

Walter Johnson High School
Bethesda, MD
06.2023

Skills

  • Bar terminology
  • Exceptional communication
  • Dining area maintenance
  • Guest Relations
  • Safe Food Handling
  • Greeting and seating
  • Dining room management
  • Reservation planning
  • Service prioritization
  • Menu Memorization
  • Front-of-house display creation
  • Team Management

Swim and Dive Team

I have been doing competitive swimming and diving for over ten years now. From learning new skills and improving current ones, I fell in love with the sport and the environment. I enjoyed helping our coaches by teaching the younger kids their new dives and helping the team improve. The competitive environment was motivating, but how the team became family was what made the sport so enjoyable. I was on varsity all four years of High School, and it was hard to let the sport go once college rolled around. I always go back to my team in the summer to help out during practices and show the new members of the team how great it feels to be in that environment. 

Timeline

Head Hostess

Quicny's Potomac Bar & Grille
05.2022 - Current

Ice Cream Scooper

Baskin Robins
05.2020 - 09.2020

Babysitter

Jessica Markham
01.2017 - Current

Communications

Montgomery College

High School Diploma -

Walter Johnson High School

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Paige Haines