Paige Lind
Baltimore
Summary
Dynamic customer service professional, excelling in conflict resolution and communication. Adept at enhancing customer satisfaction and operational efficiency, I leverage strong sales techniques to drive results. Committed to fostering positive relationships and delivering exceptional service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Service
Under Armour
05.2023 - Current
- Delivered prompt, accurate, and excellent customer service.
- Identified opportunities to improve customer service processes.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
Flower Specialist
Belle Blooms Farm
Adamstown
06.2019 - Current
- Maintained flower fields
- Maintain plantings
- Care for greenhouse seedlings and plants
- Harvest and uphold post-harvest handling procedures
- Made bouquets
Bartender
Cafe Nola
Frederick
10.2022 - 02.2023
- Delivered exceptional customer service in a fast-paced, high-volume environment, maintaining a friendly and professional demeanor at all times.
- Prepared and served a wide variety of cocktails, beer, wine, and spirits.
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Upsold customers from shelf to premium brands to help boost sales.
Floor Manager, Server and Bartender
Taco Daddy
Frederick
01.2020 - 11.2021
- Developed and implemented strategies to improve operational efficiency and customer satisfaction.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Created daily work schedules for staff members according to the needs of the business.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
Sandwich Artist
Subway
Frederick
03.2018 - 01.2019
- Greeted and served guests, prepared food accurately and in a timely manner, maintained food safety and sanitation standards.
- Exceptional customer service is a major component of this position.
Hostess
Jimmy’s Famous Seafood
Baltimore
07.2018 - 08.2018
- Greeted and acknowledged guest in a friendly, professional and quick manner.
- Created a personal dining experience, answered questions and offered information.
Education
Bachelor of Arts - Global Studies, Non-Profit Organizations
Hood College
Frederick, MD09.2020
High School - Visual Art Magnet Program, Photography
Patapsco High School (PHS)
Baltimore, MD05.2016
Skills
- Customer service
- Team leadership
- Conflict resolution
- Communication skills
- Attention to detail
- Sales techniques
Activities
- Hood College Environmental Science Club
- Hood College Member of the Soccer Team (freshman year)
- Hood College Member of Marshy Point Nature Center
- Hood College Member (lifetime) PHS Alumni Association
- Hood College SPARC Club
- Hood College Global Citizens Club
Affiliations
- Bread and Cheese Creek-15 Community Service Projects totaling 90 service hours (2014-Current)
- Frederick Food Drive (2021)
- Habitat for Humanity, Key West, Florida (March 10-17, 2018) (March 1-8, 2019)
Accomplishments
- Under Armour Customer Service MVP (May, 2025)
- Best Show Winner, in photography (Universidad Veritas, 2019)
Timeline
Customer Service
Under Armour
05.2023 - Current
Bartender
Cafe Nola
10.2022 - 02.2023
Floor Manager, Server and Bartender
Taco Daddy
01.2020 - 11.2021
Flower Specialist
Belle Blooms Farm
06.2019 - Current
Hostess
Jimmy’s Famous Seafood
07.2018 - 08.2018
Sandwich Artist
Subway
03.2018 - 01.2019
Bachelor of Arts - Global Studies, Non-Profit Organizations
Hood College
High School - Visual Art Magnet Program, Photography
Patapsco High School (PHS)
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