Summary
Overview
Work History
Education
Skills
Activities
Affiliations
Accomplishments
Timeline
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Paige Lind

Baltimore

Summary

Dynamic customer service professional, excelling in conflict resolution and communication. Adept at enhancing customer satisfaction and operational efficiency, I leverage strong sales techniques to drive results. Committed to fostering positive relationships and delivering exceptional service in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Customer Service

Under Armour
05.2023 - Current
  • Delivered prompt, accurate, and excellent customer service.
  • Identified opportunities to improve customer service processes.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone, email, and chat.

Flower Specialist

Belle Blooms Farm
Adamstown
06.2019 - Current
  • Maintained flower fields
  • Maintain plantings
  • Care for greenhouse seedlings and plants
  • Harvest and uphold post-harvest handling procedures
  • Made bouquets

Bartender

Cafe Nola
Frederick
10.2022 - 02.2023
  • Delivered exceptional customer service in a fast-paced, high-volume environment, maintaining a friendly and professional demeanor at all times.
  • Prepared and served a wide variety of cocktails, beer, wine, and spirits.
  • Greeted customers and provided excellent customer service.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Upsold customers from shelf to premium brands to help boost sales.

Floor Manager, Server and Bartender

Taco Daddy
Frederick
01.2020 - 11.2021
  • Developed and implemented strategies to improve operational efficiency and customer satisfaction.
  • Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
  • Created daily work schedules for staff members according to the needs of the business.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.

Sandwich Artist

Subway
Frederick
03.2018 - 01.2019
  • Greeted and served guests, prepared food accurately and in a timely manner, maintained food safety and sanitation standards.
  • Exceptional customer service is a major component of this position.

Hostess

Jimmy’s Famous Seafood
Baltimore
07.2018 - 08.2018
  • Greeted and acknowledged guest in a friendly, professional and quick manner.
  • Created a personal dining experience, answered questions and offered information.

Education

Bachelor of Arts - Global Studies, Non-Profit Organizations

Hood College
Frederick, MD
09.2020

High School - Visual Art Magnet Program, Photography

Patapsco High School (PHS)
Baltimore, MD
05.2016

Skills

  • Customer service
  • Team leadership
  • Conflict resolution
  • Communication skills
  • Attention to detail
  • Sales techniques

Activities

  • Hood College Environmental Science Club
  • Hood College Member of the Soccer Team (freshman year)
  • Hood College Member of Marshy Point Nature Center
  • Hood College Member (lifetime) PHS Alumni Association
  • Hood College SPARC Club
  • Hood College Global Citizens Club

Affiliations

  • Bread and Cheese Creek-15 Community Service Projects totaling 90 service hours (2014-Current)
  • Frederick Food Drive (2021)
  • Habitat for Humanity, Key West, Florida (March 10-17, 2018) (March 1-8, 2019)

Accomplishments

  • Under Armour Customer Service MVP (May, 2025)
  • Best Show Winner, in photography (Universidad Veritas, 2019)

Timeline

Customer Service

Under Armour
05.2023 - Current

Bartender

Cafe Nola
10.2022 - 02.2023

Floor Manager, Server and Bartender

Taco Daddy
01.2020 - 11.2021

Flower Specialist

Belle Blooms Farm
06.2019 - Current

Hostess

Jimmy’s Famous Seafood
07.2018 - 08.2018

Sandwich Artist

Subway
03.2018 - 01.2019

Bachelor of Arts - Global Studies, Non-Profit Organizations

Hood College

High School - Visual Art Magnet Program, Photography

Patapsco High School (PHS)

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Paige Lind