Paige Santos
Baltimore,MD
Summary
Demonstrated exceptional leadership and communication skills, significantly improving team efficiency and customer satisfaction. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cocktail Server
Ritz
04.2024 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
Server Nightshift
Baltimore
05.2022 - 03.2024
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Liaised with restaurant manager in ordering and stocking inventory and supplies, facilitating front-of-house operations
- Attended company and restaurant required trainings and meetings, improving skills
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Informed customers of daily specials
Barista
Fantasy Espresso
02.2021 - 03.2022
- Demonstrated coffee grinding and brewing equipment and accessories, increasing sales of machines
- Prepared teas, hot chocolate and other non-coffee drinks for customers
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
- Warmed and served baked goods and pastry items to customers
- Maintained clean and healthy environment by following proper safety and sanitation regulations
Barista
Ladybug espresso
01.2020 - 03.2022
- Prepared and packaged mobile and delivery orders for patrons
- Accomplished new and different drink requests, enhancing coffee shop reputation
- Welcomed customers and answered questions regarding menu items and preparation methods
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
Caregiver
Baypointe retirement home
11.2019 - 01.2021
- Protected health information according to HIPAA policies and procedures
- Assisted residents in activities of daily living to maintain health and dignity
- Fostered resident comfort by answering requests and reporting observations to nursing supervisor
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor
- Helped patients move in and out of beds, baths and wheelchairs
Cashier
McDonald's
05.2018 - 10.2019
- Greeted and informed customers of products, fostering positive store experiences
- Resolved and de-escalated issues to address customer concerns
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Maintained inventory and store visual presentation to meet customer needs
Education
Bachelor Of Science In Nursing - Diagnostic Medical Sonography
Howard Community College
Columbia, MD08.2026
EKG -
Phyllis Angels Training Center
Baltimore03.2024
Skills
- Table Bussing
- Daily specials memorization
- Safe Food Handling
- Table Setting
- CPR
- Communication
- Customer Service
- Problem Solving
- Leadership
- Attention To Detail
- Teamwork
- Vital Signs
- Cash Handling
- Behavioral Management
- COVID-19 Safety Policies
- Safe food handling
- Patient communication
- Lead placement
- Basic life support
- Elderly care
Certification
EKG
Timeline
Cocktail Server
Ritz
04.2024 - Current
Server Nightshift
Baltimore
05.2022 - 03.2024
Barista
Fantasy Espresso
02.2021 - 03.2022
Barista
Ladybug espresso
01.2020 - 03.2022
Caregiver
Baypointe retirement home
11.2019 - 01.2021
Cashier
McDonald's
05.2018 - 10.2019
EKG
Bachelor Of Science In Nursing - Diagnostic Medical Sonography
Howard Community College
EKG -
Phyllis Angels Training Center
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