Paige Smiley
Middle River
Summary
Professional with experience in customer service and administrative support, well-prepared for front-facing roles. Strong skills in managing multi-line phone systems, scheduling, and handling guest inquiries with positive attitude. Focused on team collaboration and achieving results, adaptable to changing needs, and reliable under pressure. Known for excellent communication skills, organizational abilities, and proactive approach to problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Quality Control Inspector
Wallenius Wilhelmsen
05.2024 - Current
- Verify accuracy of vehicle installations.
- Confirm installations meet required standards.
- Inspected vehicles for any signs of damage.
- Identify and document errors and damages.
Front Desk Receptionist
Towson Orthopedic Associates
09.2023 - 03.2024
- Collect data on patient demographics.
- Scanned patient identification and insurance cards.
- Handled collection of patient balances and copays.
- Ensure patients complete necessary visit forms.
- Escorted patients to examination rooms.
- Measured patient height and weight as required.
- Handled incoming calls efficiently.
- Performed regular cleaning of treating rooms.
- Kept work environment tidy and well-structured.
Dental Assistant/Receptionist
Dr. Stephen Youniss DDS
03.2023 - 09.2023
- Handled incoming calls efficiently.
- Coordinated dental appointment schedules.
- Supported doctor during dental procedures.
- Prepared and dismantled treatment rooms efficiently.
- Sterilized dental instruments consistently.
Traveling Patient Representative
Multi-Specialty HealthCare
06.2022 - 03.2023
- Handled incoming calls efficiently.
- Coordinated medical appointment schedules.
- Coordinated physical therapy appointments.
- Managed patient check-in and check-out processes efficiently.
- Coordinated patient referrals to appropriate healthcare providers.
- Collaborated with attorneys to confirm patient representation in workers' compensation & auto claims.
- Escorted patients to examination rooms.
- Measured patient vital signs.
Front Desk Receptionist
ExpressCare Urgent Care
07.2021 - 06.2022
- Conducted patient check-in process efficiently.
- Collected identification and insurance information from patients.
- Conducted insurance verification.
- Secured accurate patient demographic information.
- Handled incoming calls efficiently.
- Collected patient copays and outstanding balances.
- Ensured accuracy in daily cash deposit processes.
- Performed daily office cleaning tasks.
Education
High School Diploma -
Patapsco High & Center For Arts
Baltimore, MD08.2019
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Appointment scheduling
- Verbal and written communication
- Office organization
- Filing
- Problem-solving skills
- Quality control
- Visual inspection
- Product inspection
Certification
- Driver's License
- November 2021 to October 2029
Timeline
Quality Control Inspector
Wallenius Wilhelmsen
05.2024 - Current
Front Desk Receptionist
Towson Orthopedic Associates
09.2023 - 03.2024
Dental Assistant/Receptionist
Dr. Stephen Youniss DDS
03.2023 - 09.2023
Traveling Patient Representative
Multi-Specialty HealthCare
06.2022 - 03.2023
Front Desk Receptionist
ExpressCare Urgent Care
07.2021 - 06.2022
High School Diploma -
Patapsco High & Center For Arts
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