Pamela Miller
La Plata
Summary
Successful professional with over 20 years’ experience in sales, customer service and hospitality industries. Personable and dedicated Customer Service Representative with extensive experience in Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
CRP Inc - Remote
02.2022 - Current
- Assist DC residents with answers regarding services and support offered by the city
- Resolve issues and concerns related to applications and eligibility requirements
- Handle large volumes of inbound/outbound calls professionally and in a timely manner
- Navigate between multiple screens in order to provide accurate information to callers
- Collect and analyze customer information and inquires while, maintaining accurate call service logs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Dispatch Coordinator/Operations
Re-Stream Inc
Beltsville
01.2017 - 06.2020
- Supervise warehouse staff and drivers, responsible for all daily dispatch, truck inspection, driver’s daily log, truck maintenance and all day to day operations
- Authored, and maintain daily records related to customer’s deliveries and pick up’s
- Responsible for employee time keep, vacation and sick time and new hire paperwork
- Provide daily support for the corporate office, including collection, monthly invoicing and Customer billing discrepancies.
Owner / Office Manager
Total Construction Service
College Park
06.2012 - 07.2016
- Manage day-to- day operations for all construction sites
- Dispatch daily service calls
- Prepare, Distribute, and Track General Contractor Bids
- Point of Contact for Contractors and Vendors
- Order and coordinate delivery of materials and equipment for all job sites # Manage billing and collections for all projects
- Authored, maintained and distributed service invoices.
Office Manager
American Legion Auxiliary
Baltimore
01.2010 - 06.2012
- Manage and supervises an office staff of 4 that processes and records new membership
- Prepares, coordinates and supervises yearly National Conventions with Department
- President
- Setup and coordinate monthly fiscal budget meetings with Finance Chairman
- Transmits copies of all National rulings and reports to Department Chairman
- Compiles membership data, edits and published accurate information to the monthly bulletin
- Documents all new membership fees and prepares credential sheets for all official business ledgers.
Restaurant Manager
Ledo Restaurant
Adelphi
01.2000 - 01.2011
- Manages and oversees restaurant staff of 25 in a fast paced environment, responsible for balancing service with cost to ensure profitability
- Assists owner with catering service, food and beverage inventory, receipt totals, and other various management duties as required
- Responsible for supervising, scheduling, training, evaluating, and motivating restaurant professional and support staffs
- Contributes to restaurant recognition, promotes guest satisfaction and repeat business.
Medical Account Executive
Metrocall Wireless, Inc
Alexandria
11.1998 - 01.2006
- Managed an account base that consisted of 23 major hospitals in the Washington
- Metropolitan area with a monthly recurring revenue of 180K # Provided traditional numeric/text messaging products, wireless email solutions, voice and data services to all clients
- Recruited new business, and provided training on new products and services
- Developed and established client relationships while demonstrating excellent communication skills and consistently meeting monthly retention quota
- Reconciled inventory reports for billing discrepancies.
Education
Diploma -
Bladensburg High School
Skills
- Intuit QuickBooks
- Salesforce
- Slime
- Customer Service
- CRM Software
- Account Management
- Inventory Control
- Communication skills
- Call Center Operations
- Professional Telephone Demeanor
- Data Entry
- Administrative Support
- Order Processing
- Customer Relations
- Inbound and Outbound Calling
Timeline
Customer Service Representative
CRP Inc - Remote
02.2022 - Current
Dispatch Coordinator/Operations
Re-Stream Inc
01.2017 - 06.2020
Owner / Office Manager
Total Construction Service
06.2012 - 07.2016
Office Manager
American Legion Auxiliary
01.2010 - 06.2012
Restaurant Manager
Ledo Restaurant
01.2000 - 01.2011
Medical Account Executive
Metrocall Wireless, Inc
11.1998 - 01.2006
Diploma -
Bladensburg High School