Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Paola Jaquez

Laurel

Summary

Professional administrative assistant seeking a position in a property management environment that will allow me to utilize my skills, knowledge and training to gain experience with the opportunity for growth in the future. Responding to challenging team situations at work Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Additional Information My qualifications include over 11 years of progressive experience with; customer service in multi- family housing, apartment leasing management, supervision of maintenance employees, and landlord- resident relations. Included with my qualifications I am experienced in crisis management situations. Besides my strong research and problem resolution skill sets, I am well versed in all of the Microsoft Office Suite. I am also proficient in the following industry related software; JENARK, Dashboard, Rent Roll, Cash Handling, Yardi and OneSide. These qualifications, coupled with my ability to be fully bilingual, makes me the appropriate candidate for your position.

Overview

11
11
years of professional experience

Work History

Property Manager

Allegiant Carter
03.2021 - Current
  • Maintaining an excellent customer service relationship with residents, vendors, co-workers and the community
  • Stay on the cutting edge of market conditions, trends and product knowledge in the community and competitive communities; ensure same knowledge in leasing staff
  • Oversee and direct efforts to maximize rental income and high occupancy through sales and marketing plans
  • Show, lease and move in prospective residents
  • Adhere to the Standard Operating Procedures
  • Play role in achieving community financial goals with assisting in the development, preparation and administration of the community's capital and operating budgets
  • Provide clerical and phone support
  • Monitor the timely receipt and reconciliation of rent collections and ensure landlord/tenant statutes are followed
  • Review and approve residents dispositions and former resident refunds in One site, ensuring all are timely and comply with state law and all changes are necessary and accurate as stated on the Move out
  • Inspection Report and company standards
  • Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments inspected and compliant with established standards prior to move-in
  • Prepare and deliver all legal and formal notices in accordance with state law and company standards, including but not limited to late notices, change in term notices, and lease violations
  • Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the
  • Property Manager
  • Input all cash receipts to appropriate income accounts in App Folio and prepare and generate list of deposit receipts and amounts in accordance with company standards
  • Complete all App Folio computer training sessions and other App Folio processes in accordance with operational policies and procedures
  • Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evections or other legal proceeding; ensure all evictions and legal proceeding are followed through to completion
  • Conduct resident move-outs in accordance with state law and company standards
  • Maintain all account records and transactions including NSF's, rent allowances, concessions, rent increases and other management approved debits and credits in App Folio
  • Ensure timely collections of all rent receipts through the preparation and distribution of delinquency reports to the Property Manager
  • Communicate effectively with owners, residents, vendors and co-workers
  • Assist and ensure all customer complaints are handled promptly and appropriately
  • Adhere to established company standards for screening applicants for residency
  • Participate in planned resident activities
  • Complete accounting Pre-Close and Month End Reports
  • Monitor, follow up and maintain accurate information with all In House Collections, accordance with company standards
  • Prepare write offs on a monthly basis for the Regional Property Manager's approval
  • Other tasks or duties as assigned by supervisor.

Property Manager

Acento
03.2021 - 07.2022
  • Maintaining an excellent customer service relationship with owners residents, vendors, co-workers and the community
  • Stay on the cutting edge of market conditions, trends and product knowledge in the community and competitive communities; ensure same knowledge in leasing staff
  • Oversee and direct efforts to maximize rental income and high occupancy through sales and marketing plans
  • Show, lease and move in prospective residents
  • Adhere to the Standard Operating Procedures
  • Play role in achieving community financial goals with assisting in the development, preparation and administration of the community's capital and operating budgets
  • Provide clerical and phone support
  • Monitor the timely receipt and reconciliation of rent collections and ensure landlord/tenant statutes are followed
  • Review and approve residents dispositions and former resident refunds in One site, ensuring all are timely and comply with state law and all changes are necessary and accurate as stated on the Move out
  • Inspection Report and company standards
  • Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments inspected and compliant with established standards prior to move-in
  • Prepare and deliver all legal and formal notices in accordance with state law and company standards, including but not limited to late notices, change in term notices, and lease violations
  • Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the
  • Property Manager
  • Input all cash receipts to appropriate income accounts in App Folio and prepare and generate list of deposit receipts and amounts in accordance with company standards
  • Complete all Appfolio computer training sessions and other Appfolio processes in accordance with operational policies and procedures
  • Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evections or other legal proceeding; ensure all evictions and legal proceeding are followed through to completion
  • Conduct resident move-outs in accordance with state law and company standards
  • Maintain all account records and transactions including NSF's, rent allowances, concessions, rent increases and other management approved debits and credits in Appfolio
  • Ensure timely collections of all rent receipts through the preparation and distribution of delinquency reports to the Property Manager
  • Communicate effectively with owners, residents, vendors and co-workers
  • Assist and ensure all customer complaints are handled promptly and appropriately
  • Adhere to established company standards for screening applicants for residency
  • Participate in planned resident activities
  • Complete accounting Pre-Close and Month End Reports
  • Monitor, follow up and maintain accurate information with all In House Collections, accordance with company standards
  • Prepare write offs on a monthly basis for the Property Manager's approval
  • Other tasks or duties as assigned by supervisor
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Maintained sufficient number of units market-ready for lease.

Assistant Property Manager

Legend Management Group
05.2020 - 03.2021
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Kept accurate records of all resident and tenant correspondence.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Escalated major issues to property manager for immediate remediation.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Processed security deposit refunds.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Assistant Property Manager

Oakfield Apartments
07.2015 - 05.2020
  • Maintaining an excellent customer service relationship with residents, vendors, co-workers and the community
  • Stay on the cutting edge of market conditions, trends and product knowledge in the community and competitive communities; ensure same knowledge in leasing staff
  • Oversee and direct efforts to maximize rental income and high occupancy through sales and marketing plans
  • Show, lease and move in prospective residents
  • Adhere to the Standard Operating Procedures
  • Play role in achieving community financial goals with assisting in the development, preparation and administration of the community's capital and operating budgets
  • Provide clerical and phone support
  • Monitor the timely receipt and reconciliation of rent collections and ensure landlord/tenant statutes are followed
  • Review and approve residents dispositions and former resident refunds in Yardi, ensuring all are timely and comply with state law and all changes are necessary and accurate as stated on the Move out
  • Inspection Report and company standards
  • Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments inspected and compliant with established standards prior to move-in
  • Prepare and deliver all legal and formal notices in accordance with state law and company standards, including but not limited to late notices, change in term notices, and lease violations
  • Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the
  • Property Manager
  • Input all cash receipts to appropriate income accounts in Yardi and prepare and generate list of deposit receipts and amounts in accordance with company standards
  • Complete all Yardi computer training sessions and other Yardi processes in accordance with operational policies and procedures
  • Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evections or other legal proceeding; ensure all evictions and legal proceeding are followed through to completion
  • Conduct resident move-outs in accordance with state law and company standards
  • Maintain all account records and transactions including NSF's, rent allowances, concessions, rent increases and other management approved debits and credits in Yardy
  • Ensure timely collections of all rent receipts through the preparation and distribution of delinquency reports to the Property Manager
  • Communicate effectively with owners, residents, vendors and co-workers
  • Assist and ensure all customer complaints are handled promptly and appropriately
  • Adhere to established company standards for screening applicants for residency
  • Participate in planned resident activities
  • Complete accounting Pre-Close and Month End Reports
  • Monitor, follow up and maintain accurate information with all In House Collections, accordance with company standards
  • Prepare write offs on a monthly basis for the Property Manager's approval
  • Other tasks or duties as assigned by supervisor.

Leasing Manager

Oakfield Apartments
08.2014 - 07.2015
  • Collect necessary documentation from residents to complete Move-In & Recertification process under
  • Low-income tax credit Program
  • Summit Prospect application to Regional compliance manager for FF Properties for approval
  • Answer phone calls
  • Input maintenance request
  • Prepare and maintain resident's files
  • Mail out monthly Recertification Notices
  • Copy and mail monthly delinquency letters
  • Greet and assist residents, prospects and/ or any other representative
  • Mail and copy Rent Increase notices
  • Fax, copy and scan documents
  • Look up information in system to further assist residents
  • Generate leases and proper notices for annual Gross Rent Changes
  • Collect Rent and make copies of money orders
  • Help prospect applicants fill out rental applications
  • Answer questions for residents or prospect applicants to the best of my knowledge
  • Schedule appointments
  • Generally assist co-workers in the day-to-day operations of the office as necessary
  • Approved and/ or denied rental application for prospect residents
  • Maintained, order, and keep track of inventory of office supplies
  • Performed routine inspections on apartments
  • Delivered work order to building maintenance employees
  • Provided rental information to prospects on apartment availability
  • Ran credit and criminal background checks
  • Updated weekly activity reports

Leasing Specialist

Oakfield Apartments
09.2012 - 07.2014
  • Collect necessary documentation from residents to complete Move-In & Recertification process under
  • Low-income tax credit Program
  • Summit Prospect application to Regional compliance manager for FF Properties for approval
  • Answer phone calls
  • Input maintenance request
  • Prepare and maintain resident's files
  • Mail out monthly Recertification Notices
  • Copy and mail monthly delinquency letters
  • Greet and assist residents, prospects and/ or any other representative
  • Mail and copy Rent Increase notices
  • Fax, copy and scan documents
  • Look up information in system to further assist residents
  • Generate leases and proper notices for annual Gross Rent Changes
  • Collect Rent and make copies of money orders
  • Help prospect applicants fill out rental applications
  • Answer questions for residents or prospect applicants to the best of my knowledge
  • Schedule appointments
  • Generally assist co-workers in the day-to-day operations of the office as necessary
  • Approved and/ or denied rental application for prospect residents
  • Maintained, order, and keep track of inventory of office supplies
  • Performed routine inspections on apartments
  • Delivered work order to building maintenance employees
  • Provided rental information to prospects on apartment availability
  • Ran credit and criminal background checks
  • Updated weekly activity reports
  • Pharmacy tech

Education

A.D - Tourism Administrations

O&M University D

Skills

  • Key Holder
  • Customer Service
  • Training
  • Scheduling
  • Inventory
  • Management
  • Sales
  • Property Management
  • Yardi
  • Debits & Credits
  • Office Management
  • Fair Housing Regulations
  • Payroll
  • Accounts Payable
  • Property Leasing
  • Microsoft Outlook
  • Account Reconciliation
  • Event Planning
  • Multifamily construction
  • Assessments
  • Real estate — Completed
  • Matching listings with specifications
  • Work style: Conscientiousness — Proficient
  • Tendency to be well-organized, rule-abiding, and hard-working
  • Full results: Proficient
  • Verbal communication — Familiar
  • Measures a candidate's ability to effectively convey information when speaking
  • Full results: Familiar
  • Teamwork: Interpersonal skills — Proficient
  • Property Tours

Additional Information

  • Willing to relocate: Anywhere

Languages

Spanish
Native or Bilingual

Timeline

Property Manager

Acento
03.2021 - 07.2022

Property Manager

Allegiant Carter
03.2021 - Current

Assistant Property Manager

Legend Management Group
05.2020 - 03.2021

Assistant Property Manager

Oakfield Apartments
07.2015 - 05.2020

Leasing Manager

Oakfield Apartments
08.2014 - 07.2015

Leasing Specialist

Oakfield Apartments
09.2012 - 07.2014

A.D - Tourism Administrations

O&M University D

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Paola Jaquez