Paola Quizhpi
112 Whittoco Road
Summary
Offering friendly and professional demeanor, with willingness to learn and grow in hospitality environment. Brings ability to quickly grasp restaurant operations and deliver high-quality service. Ready to use and develop strong communication and multitasking skills. My Goal is to obtain a challenging Position That will utilize and develop my leadership and interpersonal skills as well as increase my knowledge of the Hospitality Industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress/Restaurant Waiter/Bar
Kent Island Resort
08.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Ensured smooth operations by managing opening and closing tasks.
- Supported wedding events by providing attentive and efficient service to guests.
- Guided guests through the menu, ensuring a pleasant and informed dining experience.
- Crafted specialty drinks for wedding events, ensuring high satisfaction for the bride and groom.
- Managed brunch service independently, ensuring timely and efficient customer service.
WIC Nutritionist
State Maryland
08.2022 - Current
- Improved nutrition outcomes by conducting comprehensive assessments and providing tailored counseling to WIC participants.
- Obtained and assessed health history information, dietary intake and blood work data from WIC participants to determine nutritional and medical risks for program enrollment.
- Conducted monthly audits of client files to verify accuracy in documentation and adherence to program policies, contributing to a more organized operation overall.
- Streamlined administrative processes by maintaining accurate records in accordance with federal and state regulations.
- Supported community outreach and health fairs as directed by supervisor.
- Conducted quality assurance checks on translations to ensure precision and reliability.
- Collaborated with media and software teams to resolve translation issues and engaged with other departments to streamline processes.
- Processed customer information efficiently, ensuring timely data handling.
- Issued benefits to clients, ensuring accurate and timely distribution.
Restaurant Waiter/Bar Team Member/Part Time
Frix"s Fire Grill
02.2022 - 08.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Crafted and served an assortment of drinks to meet customer preferences and standards.
Administrative Assistant/Packing Operator
Cannabis GTI -
06.2019 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated precise calendar appointments for management and internal meetings on Share calendars.
- Performed consistent security camera audits in Maryland, adhering to daily, weekly, and monthly schedules.
- Managed petty cash transactions efficiently.
- Reviewed and updated SOPs, forms, and work instructions to ensure compliance and accuracy.
- Performed monthly inventory checks to maintain precise inventory records.
Restaurant Waiters/ Part Time
Annie's Paramount Steak and Seafood House
02.2019 - 01.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Accurately took customer orders, ensuring clarity and satisfaction.
- Ensured accurate steak temperatures to meet customer preferences.
- Discussed and compared various wines with customers to enhance their dining experience.
- Coordinated and served at various events, ensuring timely and efficient service.
- Facilitated service for large party events, ensuring efficient and attentive dining experiences.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Banquet Server/Wedding Assistant
Prospect Bay Country Club
11.2016 - 02.2019
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Collaborated effectively with kitchen staff to ensure timely delivery of courses to guests.
- Fostered positive dining atmosphere, engaging with guests to enhance their event experience.
- Improved service delivery, swiftly adapting setups for special requests or last-minute changes from event planners.
- Optimized inventory management, reducing waste by accurately tracking and reporting usage of supplies.
- Inspected dishes and utensils for cleanliness.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Ensured the bride and groom's needs were met throughout the event.
- Collaborated with team members to efficiently manage wedding receptions and related activities.
- Supported colleagues in delivering exceptional banquet and wedding experiences.
Education
The Medical Interpreter
Cross Cultural Communications
11-2023
Associate of Arts - Gender Studies
Chesapake College
Wye Mills, MD08-2019
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Decision-making
- Time management
- Menu memorization
- Complaint resolution
- Order accuracy
- Relationship management
- Upselling techniques
- Dining area maintenance
- Health education
- Client counseling
- Seating chart organization
Certification
- CPR/AED Certification
- Certified Translator (CT) - American Translators Association.
Computer skills
Microsoft Office
Word,Excel,Power Point
Windows,MacOs Linux,Cloud
Languages
Spanish
Full Professional
Timeline
Waitress/Restaurant Waiter/Bar
Kent Island Resort
08.2023 - Current
WIC Nutritionist
State Maryland
08.2022 - Current
Restaurant Waiter/Bar Team Member/Part Time
Frix"s Fire Grill
02.2022 - 08.2024
Administrative Assistant/Packing Operator
Cannabis GTI -
06.2019 - 07.2022
Restaurant Waiters/ Part Time
Annie's Paramount Steak and Seafood House
02.2019 - 01.2022
Banquet Server/Wedding Assistant
Prospect Bay Country Club
11.2016 - 02.2019
- CPR/AED Certification
- Certified Translator (CT) - American Translators Association.
The Medical Interpreter
Cross Cultural Communications
Associate of Arts - Gender Studies
Chesapake College
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