Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paris Ellis

Hagerstown

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Call Center Agent

Insight Technology Solutions
Martinsburg
08.2024 - 04.2026
  • Answered inbound calls
  • Coast Guard Knowledge
  • Assist Mariners get a Mariner’s Credential

Warehouse Associate

Amazon Warehouse
Hagerstown
10.2025 - 01.2026
  • Operated P.I.T
  • Unload trucks
  • Sort

Home Health Aide

Megan's Place, LLC
Hagerstown
05.2021 - 02.2024
  • Administered medication on time using schedules and reminders.
  • Assisted patients with grooming, bathing, and laundry.
  • Provided companionship and emotional support.
  • Worked with healthcare professionals and to monitor and report changes in residents' health and behavior.

Material Handler

Ulta
Chambersburg
09.2022 - 11.2023
  • Transported materials like makeup and hair products from shelves to sort/pack areas.
  • Sorted products by using hand scanners.
  • Packed products in boxes then attached label for shipping.

Customer Service Representative

Merkle
Hagerstown
05.2019 - 12.2019
  • Answered inbound calls at low volume.
  • Completed administrative tasks such as filing paperwork and organizing digital documents related to customer interactions.
  • Maintained customer records by updating account information in database.

Call Center Representative

Citibank (Citi)
Hagerstown
06.2016 - 05.2018
  • Received inbound calls in a fast-paced call center.
  • Achieved personal, team and company goals in customer service environment.
  • Placed outbound calls to verify account activity.

Caregiver

Arc of Washington County
Hagerstown
09.2015 - 06.2016
  • Prepared meals to meet client nutritional needs.
  • Accompanied clients to medical appointments, social events, or recreational outings.
  • Administered medications as prescribed by healthcare professionals.

Education

High school diploma -

North Hagerstown High School
Hagerstown, MD

Skills

  • Microsoft (Outlook, Office, Excel etc)
  • Customer service
  • Phone etiquette
  • Critical thinking
  • Conflict resolution
  • HIPPA
  • Time management
  • Medical administration and documentation
  • Typing
  • Pit training
  • Heavy lifting

Timeline

Warehouse Associate

Amazon Warehouse
10.2025 - 01.2026

Call Center Agent

Insight Technology Solutions
08.2024 - 04.2026

Material Handler

Ulta
09.2022 - 11.2023

Home Health Aide

Megan's Place, LLC
05.2021 - 02.2024

Customer Service Representative

Merkle
05.2019 - 12.2019

Call Center Representative

Citibank (Citi)
06.2016 - 05.2018

Caregiver

Arc of Washington County
09.2015 - 06.2016

High school diploma -

North Hagerstown High School
Paris Ellis