Paris Gosnell
Gwynn Oak
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Crescent Hotel
09.2025 - Current
- Greeted and assisted guests during check-in and check-out processes.
- Managed room reservations using hotel management software.
- Provided information about hotel amenities and local attractions to enhance guest experience.
- Resolved guest inquiries and complaints efficiently, ensuring satisfaction.
- Processed payments and maintained accurate financial records at front desk.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Stylist
Gorjana
10.2024 - 09.2025
- Consulted with clients to determine style preferences and deliver personalized recommendations.
- Supported team members by sharing best practices and enhancing workflow efficiency.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Monitored current trends to understand fashions and better serve customer needs.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
Key Holder
Anthropologie
11.2022 - 08.2025
- Managed daily store operations, ensuring optimal customer service and adherence to brand standards.
- Oversaw cash handling procedures, maintaining accuracy during transactions and end-of-day reconciliations.
- Trained and mentored new team members on product knowledge and sales techniques for enhanced performance.
- Executed inventory management tasks, including stock replenishment and organization to maximize sales potential.
- Resolved customer inquiries and issues promptly, fostering a positive shopping experience for all patrons.
Operations Assistant
Sephora
10.2020 - 07.2024
- Streamlined inventory management processes, enhancing stock accuracy and availability.
- Coordinated training sessions for new staff, improving onboarding efficiency and knowledge retention.
- Developed standard operating procedures, standardizing workflows and reducing operational discrepancies.
- Facilitated communication between departments to ensure alignment on project timelines and goals.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
Education
High School Diploma -
Western School of Technology And Environmental Sciences
Catonsville, MD06-2018
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Credit and cash payments
- Guest relations
- Listening skills
- Administrative skills
- File management
- Documentation
Timeline
Front Desk Agent
Crescent Hotel
09.2025 - Current
Stylist
Gorjana
10.2024 - 09.2025
Key Holder
Anthropologie
11.2022 - 08.2025
Operations Assistant
Sephora
10.2020 - 07.2024
High School Diploma -
Western School of Technology And Environmental Sciences