Yoselin Blanco
Oxon Hill,MD
Summary
Motivated and dependable professional with experience in hospitality, customer service, and team leadership. Skilled in managing high-volume operations, scheduling, and analyzing customer service data to improve service quality. Strong communicator with the ability to lead, train, and support teams while maintaining a positive and efficient work environment. Bilingual in English and Spanish, with a commitment to delivering quality service and exceeding customer expectations. Seeking a new opportunity to apply my skills in customer service analysis, team management, and operational efficiency.
Professional scheduling specialist with strong track record in optimizing workflows and enhancing productivity. Proven ability to coordinate schedules, manage multiple priorities, and adapt to changing needs seamlessly. Valued team player focused on collaboration and achieving results, ensuring reliability and efficiency in every task. Skilled in time management, communication, and problem-solving.
Overview
7
7
years of professional experience
Work History
Lead Host/Scheduler
Crab Cake
01.2020 - 12.2024
- Coordinated front-of-house operations, managed reservations, and efficiently scheduled host shifts. Trained and supervised staff, ensured smooth guest flow, and handled customer concerns to maintain high service standards in a fast-paced environment, resolving discrepancies. I stay updated with new technology, communicate with internal and external customers, and assist with reporting and system reconciliation.
- Implemented employee scheduling system that optimized staffing levels for peak business periods while reducing labor costs.
- Developed rapport with regular clientele, fostering loyalty and repeat business.
Customer Service Supervisor
The Midtown Group
04.2020 - 01.2023
- Regularly evaluated customer service performance and ensured compliance with call center standards. Trained staff, delivered excellent customer support, and collaborated with multiple departments. Handled data entry, verified billing accuracy, and processed financial transactions to support timely payments.
Supervisor
Under Armour
01.2018 - 01.2023
- Managed financial records to support accurate accounting and payment tracking. Provided in-person and phone support to resolve customer issues. Improved service quality by implementing organizational processes, restocked merchandise, handled money orders, returns, exchanges, and logged daily shipments.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Team Supervisor
ASM Research
02.2019 - 11.2021
- Supported research and analysis efforts by contributing to forecasting, training evaluations, and quality assurance programs. Utilized computer-based tools to help clients assess strengths and career paths. Created detailed job descriptions and processed various benefits applications, including financial aid and food stamps.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
Education
Diploma -
Oxon Hill HS
01.2017
Skills
- Superior communication skills
- Adaptive team player
- Goal-oriented
- Employee scheduling
- Strategic planning
- Trustworthy
- Team building
- MS Office
- Time management
- Sales expertise
- Organization
- Supervisor
- Team management
- Problem resolution
- Training
- Reporting and documentation
- Payment processing
- Staff scheduling
- POS system operation
- Marketing initiatives
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Supervisor
The Midtown Group
04.2020 - 01.2023
Lead Host/Scheduler
Crab Cake
01.2020 - 12.2024
Team Supervisor
ASM Research
02.2019 - 11.2021
Supervisor
Under Armour
01.2018 - 01.2023
Diploma -
Oxon Hill HS
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