Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Patricia Duvall

Bel Air

Summary

Highly motivated employee with a desire to take on new challenges. Careful, and meticulous, with dedication to accuracy. Skilled at inputting documents, modernizing systems, and organizing data for optimized productivity. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Lead Data Analyst

Fairwinds Technologies, LLC
Aberdeen Proving Ground
12.2023 - Current
  • Document all procedures performed during the course of a project lifecycle.
  • Analyze customer feedback surveys and identify potential areas of improvement within the organization's products and services.
  • Identify the needs of customers promptly and efficiently.
  • Maintain accurate records of all processes used in creating reports and presentations for customers.
  • Communicate with customers and OEMs/suppliers to stay abreast of product changes, i.e. EOL/EOS issues.
  • Develop and maintain data dictionaries, repositories, and data models to ensure accuracy of data.
  • Work with cross-functional teams to achieve goals.
  • Provide support and guidance to colleagues to maintain a collaborative work environment.
  • Work effectively in team environments to make the workplace more productive.
  • Conduct comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Provide excellent service and attention to customers when face-to-face or through TEAMS meetings.
  • Maintain updated knowledge through continuing education and advanced training.
  • Work successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Update and maintain databases with current information.
  • Ensure that all data is stored securely, according to company policy.
  • Verify the accuracy of the entered information before including it in a report or database.
  • Keep data secure, and follow proper procedures for uploading and transmitting documentation.
  • Collect and document data to support research and information-gathering activities.
  • Stay on top of your daily workload with speed and efficiency.
  • Review and edit collected data to facilitate follow-up activities.
  • Enter data into spreadsheets, documents, and databases with a high accuracy rate.
  • Transfer written information into databases to maintain consistent, accurate client records, and project details.
  • Discuss project scope and objectives with supervisors to understand particular data needs and develop input guidelines, maximizing database impact while excluding irrelevant data.

Data Collector II

Caelum Research Corporation
Aberdeen Proving Ground
06.2019 - 12.2023
  • Extracted, compiled, and verified data from policies and specifications to meet project requirements for writing reports.
  • Commanded an in-depth knowledge of the characteristics, properties, and uses of the equipment needed for data collection.
  • Conferred with senior leadership to address, verify, and modify policies and procedures to align with data best practices.
  • Generated and composed incident reports utilizing military standards and technical documents throughout testing procedures.
  • Monitored equipment during tests, recorded related data, and downloaded test data from on-board instrumentation.
  • Collected, compiled, and analyzed data from multiple sources to create detailed reports.
  • Performed data entry operations using various software applications.
  • Reviewed existing procedures for collecting data and made improvements where necessary.
  • Developed and implemented new methods for collecting data more efficiently.
  • Interpreted results and identified trends in the collected data.
  • Maintained records of all collected data according to established guidelines and protocols. Researched industry-specific regulations related to the collection of confidential information.
  • Evaluated existing systems for gathering, analyzing, and reporting on key metrics.
  • Worked with other departments to identify opportunities for improving the accuracy of collected information.
  • Monitored changes in technology that could affect how efficient the process of collecting data is.
  • Collaborated with team members on projects involving large amounts of collected information.
  • Stayed on top of the daily workload with speed and efficiency.
  • Documented observations, alongside required data.
  • Reviewed and edited the collected data to facilitate follow-up activities.
  • Entered data into spreadsheets, documents, and databases with a high accuracy rate.
  • Transferred written information into databases to maintain consistent, accurate client records, and project details.
  • Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines, maximizing database impact while excluding irrelevant data.

Territory Sales Manager

George J. Falter Company
Baltimore
08.2016 - 10.2018
  • Actively collaborated with business owners and/or managers regarding product needs and inquiries.
  • Provided ongoing product knowledge of convenience sales products.
  • Maintained both written and verbal communication between clients, home base, and warehouse.
  • Met and exceeded personal sales, client acquisition, and retention goals.
  • Maintained critical time management.
  • Analyzed customer feedback to identify potential opportunities for increasing sales.
  • Created and managed relationships with key customers in the region.
  • Identified areas of improvement for customer service strategies within the region.
  • Led team meetings to ensure effective communication among all members of the sales team.
  • Assisted customers with product selection based on their individual needs.
  • Resolved customer complaints promptly by providing accurate information about products or services.
  • Negotiated contracts with vendors for better terms of sale for products or services.
  • Expedited resolutions to correct customer problems and complaints.
  • Managed expenses and time to maximize productivity.
  • Led, coached, and developed employees to achieve sales goals.
  • Developed and implemented new sales strategies to update product lines.
  • Developed and managed a regional sales program and market operations.

Office Manager

Duvall's Small Engine Repair, LLC
Fallston
01.1994 - 07.2015
  • Maintained equipment inventory and/or parts orders.
  • Managed accounts receivable and payable.
  • Organized pick-up and delivery schedules.
  • Assisted with the preparation of budgets, forecasts, and financial statements.
  • Supervised staff members, organized schedules, and delegated tasks.
  • Maintained a filing system for records, correspondence, and other documents.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls, and creating business letters and records.
  • Reviewed files and records to obtain information, and respond to requests.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed the office budget to handle inventory, postage, and vendor services.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement, and layouts.
  • Remained calm and professional in stressful circumstances, and effectively diffused tense situations.

Education

Bachelor of Science -

Towson University
Baltimore, MD
06-2011

Associate of Arts -

Harford Community College
Bel Air, MD
06-2008

Skills

  • Written and Verbal Communication
  • Problem Solving
  • Data Management
  • Policies and Procedures Development
  • Training & Development
  • Critical Thinking
  • Data Confidentiality
  • Documentation Skills
  • Proofreading
  • Workflow Management
  • Data Integrity
  • Verifying Data Accuracy
  • Word Processing
  • Decision Making
  • Microsoft Excel
  • Meticulous Attention to Detail
  • Reporting and Documentation
  • Spreadsheet Management
  • Microsoft Office Suite
  • Data Collection and Analysis
  • Analytical Thinking

Certification

Secret Clearance

References

References available upon request.

Timeline

Lead Data Analyst

Fairwinds Technologies, LLC
12.2023 - Current

Data Collector II

Caelum Research Corporation
06.2019 - 12.2023

Territory Sales Manager

George J. Falter Company
08.2016 - 10.2018

Office Manager

Duvall's Small Engine Repair, LLC
01.1994 - 07.2015

Bachelor of Science -

Towson University

Associate of Arts -

Harford Community College

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Patricia Duvall