Patricia Jones II
Capitol Heights
Summary
A dedicated individual with 5+ years of experience in administration and customer service. Seeking a position that will utilize those skills and more. Attentive DSP passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational, and conflict management skills.
Overview
13
13
years of professional experience
Work History
Direct Support Professional
The Arc
09.2022 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assist with day to day hygiene practices.
- Transport clients to day to day activites.
Customer service Representative
The midtown group
03.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Mail processing clerk
USPS service
11.2017 - 01.2021
- Processing of letters and parcels by zip code
- Provided excellent customer service at window.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
Technician
Welbea Medical Equipment
06.2018 - 09.2018
- Delivered Medical equipment
- Verified each delivery
- Customer service.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Team Leader
We Helping Us Inc.
05.2013 - 06.2018
- Attended to clients
- Assisted in other departments when needed.
Special Needs Youth Coordinator
Parks and Recreation
06.2011 - 08.2016
- Took part in weekly field trips
- Performed daily activities (exercising, playing, etc.)
- Practiced safety precautions at all times.
- Developed strong relationships with youth, fostering a supportive and inclusive environment.
- Maintained accurate records of attendance, participation rates, and program outcomes for reporting purposes.
- Enhanced youth engagement by designing and implementing creative programs and events.
Education
Diploma -
Suitland High School
06.2013
Skills
- Leadership
- Patience
- Driving
- Teaching
- Communicating
First aid and safety
Client Support
Compassionate Caregiving
Housekeeping tasks
Health and safety requirements
Direct Patient Care
Transportation
Timeline
Direct Support Professional
The Arc
09.2022 - Current
Customer service Representative
The midtown group
03.2021 - 07.2022
Technician
Welbea Medical Equipment
06.2018 - 09.2018
Mail processing clerk
USPS service
11.2017 - 01.2021
Team Leader
We Helping Us Inc.
05.2013 - 06.2018
Special Needs Youth Coordinator
Parks and Recreation
06.2011 - 08.2016
Diploma -
Suitland High School
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