Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia L Hook

Middle River

Summary

I am looking for an opportunity at a company where I can best utilize my experience and skills in customer service, organization, communication in an office setting.


Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Overview

34
34
years of professional experience

Work History

Administrative Assistant

ServiceMaster by Singer
06.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Provided clerical support to company employees by copying, faxing, and filing documents. Maintain and organize office files, both physical and digital. Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike. Managed phone and email correspondence and handled incoming and outgoing mail and faxes and related documents. Use Microsoft word, excel and other programs to complete daily tasks. Maintain and organize office files, both physical and digital. Assist with vendor management, including maintaining vendor contacts, dispatching vendors to jobs. Contract management, including preparing, organizing, and reviewing contracts for accuracy and completeness. Dispatch technicians and monitor daily schedules accordingly. Coordinate schedules to accommodate emergencies.


General Manager

Vince’s Crabhouse & Seafood Restaurant
11.2021 - Current
  • Day to day operations of a seafood restaurant including, opening and closing, scheduling, payroll, accounts receivable, customer service, handling complaints, hiring, firing, ordering supplies for whole restaurant and covering shifts when shorthanded. Ensuring the day-to-day operations ran smoothly.

Practice Manager

Rheumatology Associates
10.2017 - 08.2019
  • Responsible for day to day operations of a busy specialty practice of 7 providers and 30 staff members. Directly supervises office team members on a day to day basis. Responsible for managing staff schedules, provider schedules, PTO requests, hiring, training and conducting counseling for employees. Payroll, accounts receivable and daily deposits. Ordering office and medical supplies including biologic medications for infusion patients. Provide clinical and administrative support for the front and back office as well as administrative support for physicians including credentialing for hospitals and licenses. Implemented and monitored office policy and procedures. Conducted monthly staff and provider meetings to incorporate working together as a team. Ensure patient satisfaction and excellent customer service with all our patients.

Center Manager/Clinical Liaison

Progressive Radiology
05.2010 - 03.2017
  • Maintaining daily office operations of a multi-modality radiology office including: administrative, billing, marketing and supervising a staff of 17 employees to ensure compliance, efficiency and patient satisfaction while working together as a team. Schedule staff accordingly to meet operational requirements and implement monthly staff meetings. Provide clinical supervision for front and back office, including training, coaching and delegating, as well as administrative support for physicians. Responsible for hiring, training and conducting counseling. Implemented and monitored office policy and procedures. Ensure compliance with current healthcare regulations, medical laws and ethics, as well as ACR and MQSA inspections. Oversee payroll and paid time off for employees. Ensure patient satisfaction and communicate with patients regarding inquires and complaints. Assisted the clinical liaison with marketing pieces and marketing materials that provided increased volume in the center.

Practice Administrator

Metropolitan Medical Associates
09.2008 - 01.2010
  • Maintaining daily medical office operations including: administrative, billing and personnel issues. Providing clinical supervision for front and back office, including training, coaching and delegating, as well as administrative support for physicians. Attends regular manager and billing meetings. Posting charges and payments. Maintains compliance in HIPPA and OSHA regulations. Oversees inventory and purchases of medical supplies. Incoming and outgoing medical records including scanning and indexing. Implementing creative resources for marketing and assisted in the opening a new afterhours office.

Office Manager

Occupational Medical Services
07.2006 - 08.2008
  • Maintaining daily medical office operations including: administrative, billing and personnel issues. Providing clinical supervision for front and back office, including training, coaching and delegating, as well as administrative support for physicians. Posting charges and payments. Maintains compliance in HIPPA, OSHA and DOT regulations. Oversees inventory and purchases of medical supplies and medications. Incoming and outgoing medical records. Ensures office compliance with practice standards. Demonstrated proficiency in patient care including: vital signs, injections, venipunctures, pre-employment physicals, dot physicals, regulated and non-regulated drug screens, OSHA respirator physicals, patient relations, ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

Medical Assistant

Concentra Medical Center
04.2002 - 01.2006
  • Front Office Duties including: checking in and out patients, scheduling appointments, telephone triage, collecting co-payments, posting payments and charges, referrals, filing and medical record inquires. Demonstrated proficiency in patient care including: vitals, signs, injections, venipunctures, height and weight, EKG’s, spirometry, hearing tests, Dot physicals, breath alcohol tests, urinalysis and drug testing, respirator fit testing, wound care, suture removal, burn care, clean and sterilize equipment. Patient relations and ordering of supplies and medications.

Medical Assistant

Mainstreet Pediatrics
09.1991 - 10.2001
  • Demonstrated proficiency in patient care including: preparing treatment rooms, vitals signs, height and weight, injections, venipunctures, allergy injections, vision and hearing tests, EKG’s, nebulizer treatments, rapid strep tests, wound care, burn care, and suture removal. Ordering of supplies and medications and patient relations.

Education

Diploma -

Kenwood High School
Baltimore, Maryland
01.1985

Medical Assistant Certificate - undefined

National Educational Center/Temple Campus
01.1988

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Time management
  • Computer proficiency

Timeline

Administrative Assistant

ServiceMaster by Singer
06.2024 - Current

General Manager

Vince’s Crabhouse & Seafood Restaurant
11.2021 - Current

Practice Manager

Rheumatology Associates
10.2017 - 08.2019

Center Manager/Clinical Liaison

Progressive Radiology
05.2010 - 03.2017

Practice Administrator

Metropolitan Medical Associates
09.2008 - 01.2010

Office Manager

Occupational Medical Services
07.2006 - 08.2008

Medical Assistant

Concentra Medical Center
04.2002 - 01.2006

Medical Assistant

Mainstreet Pediatrics
09.1991 - 10.2001

Medical Assistant Certificate - undefined

National Educational Center/Temple Campus

Diploma -

Kenwood High School

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Patricia L Hook