Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Souders

Baltimore

Summary

I am a retail management professional with over 15 years of experience in driving sales and enhancing customer satisfaction. I have extensive knowledge in team building, employee development, and retaining customer relationships.

Overview

16
16
years of professional experience

Work History

General Manager

Party City
08.2019 - Current
  • Scheduling according to business needs and peak hours.
  • Enhanced customer service standards leading to improved customer feedback and loyalty.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Assisted in budget management to ensure operational efficiency and cost control.
  • Recruited, hired, and trained staff for management and associate roles.
  • Oversaw daily operations and led a team of 10-25 employees across multiple locations.
  • Achieved and exceeded sales goals consistently, resulting in recognition as a top-performing store within the region.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored daily cash discrepancies, inventory levels, and shrinkage.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Utilized monthly P&L reporting to identify and minimize shrink.

Teller

PNC Bank
04.2018 - 05.2019
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flows.
  • Educated customers on use of banking website and mobile apps.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of customer service.
  • Monitored and verified suspicious activity on customer accounts.
  • Supported team members in achieving branch goals through collaboration, communication, and shared knowledge.

Assistant Manager

Party City
02.2009 - 04.2018


  • Supervised day-to-day operations to meet performance, quality and service standards.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing needs.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Identified and executed inventory levels and merchandising strategies based on trends and customer needs.
  • Developed detailed plans based on broad guidance and direction.

Education

Business

Towson University
Baltimore, MD

High School Diploma -

The Catholic High School of Baltimore
Baltimore
05.2007

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Time management
  • Customer relations
  • Training and development
  • Relationship building
  • Inventory control
  • Goal setting
  • Employee scheduling
  • Verbal and written communication
  • Administrative skills
  • P&L management
  • Staff motivation
  • Customer retention
  • Deadline oriented
  • Strategic planning
  • Performance improvement
  • Project management

Timeline

General Manager

Party City
08.2019 - Current

Teller

PNC Bank
04.2018 - 05.2019

Assistant Manager

Party City
02.2009 - 04.2018

Business

Towson University

High School Diploma -

The Catholic High School of Baltimore

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Patricia Souders