Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Patricia Yeager

Baltimore

Summary

Dynamic professional with extensive experience in customer service and escalation resolution at Stealth Monitoring. Proven ability to enhance client satisfaction through effective communication and collaboration. Skilled in staff training and reporting, consistently achieving operational excellence and resolving complex issues efficiently. Committed to delivering exceptional results and fostering team development.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Escalation Specialist II

Stealth Monitoring
Hanover
04.2017 - Current
  • Navigates customer escalations to guarantee timely resolution and satisfaction.
  • Monitored live cameras of recycling and auto dealerships.
  • Dispatching police or EMS to said properties.
  • Answered phones and made calls to clients regarding said properties.
  • Collaborated with cross-functional teams to address complex client issues.
  • Assisted in training of new hires.

Store Manager

Mattress Warehouse Oxnard
Frederick
08.2007 - 09.2025
  • Oversaw daily store operations, ensuring high customer service standards.
  • Managed inventory control, maintaining accurate product displays and timely reordering.
  • Trained staff to enhance sales techniques and deepen product knowledge.
  • Executed opening and closing procedures for seamless store operations.
  • Handled all monetary transactions and managed store deposits efficiently.
  • Recorded and reported daily sales activity and commissions accurately.
  • Facilitated customer pickups and ensured supply availability.
  • Resolved customer issues promptly, enhancing overall satisfaction.

Education

High School Diploma -

South River High School
Edgewater, MD
05-1982

None - Office Administration

Yorktowne Business Institute
Glen Burnie, MD

None - Computer/Data Entry

Northwest Career Center
Baltimore, MD

Skills

  • Customer service
  • Escalation resolution
  • Customer communication
  • Staff training
  • Reporting and documentation

Certification

  • Texas Private Security License
  • State of Maryland Security Systems Tech Certification

References

References available upon request.

Timeline

Escalation Specialist II

Stealth Monitoring
04.2017 - Current

Store Manager

Mattress Warehouse Oxnard
08.2007 - 09.2025

High School Diploma -

South River High School

None - Office Administration

Yorktowne Business Institute

None - Computer/Data Entry

Northwest Career Center

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Patricia Yeager