Patrick Ryder
Pasadena
Summary
I am a proven Route Sales Representative at Aramark, adept in enhancing customer satisfaction and retention through exceptional service and relationship management. Skilled in route planning and safe truck driving, I've significantly contributed to revenue growth and efficiency. My leadership aspirations and problem-solving abilities promise to drive further success and client loyalty. I have maintained many of my customers for over a decade and I have gained new business by referrals from my loyal customers. I am professional and experienced in my position and I’m always prepared to excel in this role and any new opportunities. I have a strong focus on team collaboration and achieving results with flexible approach to the changing needs of our customers. Skilled in customer relationship management, route planning, and inventory control. I take pride in structuring the most efficient route possible to provide the best service, while also not wasting time and fuel with unnecessary travel. I am reliable and results-driven, ensuring client satisfaction and business growth while looking forward to growth in my own career opportunities.
Overview
15
15
years of professional experience
Work History
Route Sales Representative
Aramark
06.2010 - Current
- Delivered top quality beverage, food and kitchen supplies to customers while also managing customer relations, requests and concerns they may have.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions. These needs can include anything from new product requests, filling late order requests and managing a delivery date, or even making service calls for customers.
- Boosted revenues by upselling and cross-selling products to new and established customers while also avoiding as much product spoilage as possible to avoid loss in the company.
- Immediately addressed problems with customers to promote speedy resolution.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
- Enhanced safety on road by adhering strictly to traffic regulations and company driving policies.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Optimized delivery schedules to minimize travel time while maintaining a high level of customer service.
- Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
- Maintained up-to-date knowledge of products and services to address customer inquiries.
- Established strong relationships with clients, resulting in increased repeat business and referrals.
- Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.
Education
None - Business Administration And Management
Anne Arundel Community College
Arnold, MDHigh School Diploma - General Studies
Mount Saint Joseph High School
Baltimore, MD06.2006
Skills
- DOT Certified
- MD Driver's license
- Clean driving record
- Safe vehicle operation
- Route navigation
- Sales goals
- Customer retention
- Client relations
- Stock rotation
- Team support
- Route planning
- Route management
- Route growth
- Time management
- Account retention
- Issue resolution
- Customer service and relationship management
- Self motivation
- Task prioritization
- Active listening
- Excellent communication
- Reliability
- Multitasking Abilities
- Problem-solving abilities
- Leadership skills (I strive to reach a management position)
Timeline
Route Sales Representative
Aramark
06.2010 - Current
None - Business Administration And Management
Anne Arundel Community College
High School Diploma - General Studies
Mount Saint Joseph High School
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