Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Patti Butler

Riverdale Park

Summary

Dynamic Senior Telecommunicator with extensive experience at the Town of Riverdale Park, excelling in emergency response and effective communication. Proven ability to prioritize high-stress calls and manage multi-line systems, ensuring rapid dispatch of services. Skilled in NCIC operation and adept at maintaining control during critical incidents, enhancing team efficiency and response times. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Telecommunicator

Town of Riverdale Park
Riverdale Park
11.2000 - Current
  • Relaying information and messages to and from emergency sites to law enforcement agencies, and to all other individuals or groups requiring notifications.
  • Entered, updated, and retrieved information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Prioritized calls and dispatched appropriate police units, and other agencies (including Fire and EMS).
  • Maintained access to, and security of, highly sensitive material.
  • Operated the National Crime Information Center (NCIC) database.
  • Greet and assist citizens on a walk-in basis, release impounded vehicles, and collect fees.
  • Monitored closed-circuit television of prisoners, the building's interior and exterior, and town cameras.
  • Maintained the location and types of calls for multiple officers at a time.
  • Assisting citizens through stressful and life-altering situations.
  • Entering parking tickets, accepting parking ticket payments and flag fees.
  • Notify the vehicle owner and lien holder by certified mail of vehicle impounds.
  • Prepare and issue Maryland Salvage Certificates for contracted tow services.
  • Entered and updated all parking tickets, taking fees for flagged parking tickets.
  • Validated all stolen articles, missing persons, and stolen guns in the NCIC database.
  • Input information into the CAD/RMS computer, and operate the NCIC/METERS system, as well as other computer-based systems.
  • Monitor radio channels, receiving and dispatching emergency and non-emergency calls for service to and from officers in the field.
  • Monitored emergency communications and dispatched services promptly.
  • Coordinated responses with law enforcement and emergency personnel effectively.
  • Managed multi-line phone systems and radio communications daily.
  • Assisted in training new telecommunicators on procedures and protocols.
  • Maintained accurate records of calls and incidents for reference.
  • Provided exceptional customer service to callers during high-stress situations.
  • Developed communication strategies to enhance team efficiency and response times.
  • Implemented best practices for information sharing among departments seamlessly.
  • Resolved customer complaints promptly and professionally in accordance with company policy.
  • Monitored radio channels to ensure accurate communication among the team members.
  • Responded quickly and calmly under pressure during stressful situations.
  • Developed and implemented emergency response plans for critical incidents.
  • Interpreted information from multiple sources in order to provide accurate instructions and directions to responding officers or units in the field.
  • Handled highly sensitive confidential information with discretion and professionalism.
  • Updated records regarding unit status changes, personnel availability, and any changes in protocol.
  • Prioritized incoming calls based on urgency levels, ensuring prompt response times for high priority incidents.

Education

Skills

  • Assuring disposition
  • Knowledge of 911 dispatch procedures
  • Emergency response
  • Maintain control
  • Capable of communicating directions
  • Able to keep communication records
  • NCIC operation
  • Multi-line communication
  • Call prioritization
  • CAD/RMS entry
  • Effective communication
  • Time management
  • Multitasking capacity
  • Decision-making

Certification

  • NCIC Certifications
  • MSP NCIC Tac training
  • Law Enforcement Dispatch
  • Advanced Law Enforcement
  • Telecommunication Training
  • Power phone
  • Ethical Behavior for Local Government
  • Ethics In Public Service
  • Foundation

Accomplishments

  • 5 Years of outstanding service and dedication to the Town of Riverdale Park
  • 10 Years of outstanding service and dedication to the Town of Riverdale Park
  • 15 Years of outstanding service and dedication to the Town of Riverdale Park
  • 20 Years of outstanding service and dedication to the Town of Riverdale Park

References

References available upon request.

Timeline

Senior Telecommunicator

Town of Riverdale Park
11.2000 - Current

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Patti Butler