Paul DiNello
Westminster
Summary
Results-oriented Operations and Human Resources executive with 20 years of experience in enhancing organizational performance and optimizing business processes. Expertise in payroll, HR, and operational leadership within service-driven environments. Strategic leader skilled in aligning HR initiatives with business objectives to drive efficiency and support growth. Proven impact in talent acquisition, policy development, and performance management, fostering employee engagement and retention.
Overview
26
26
years of professional experience
Work History
Vice President, Human Resources & Operations
Douron, Inc.
Owings Mills
01.2023 - Current
- Partner with executive leadership to drive strategic planning and operational execution
- Lead HR and operations functions supporting a workforce of 75+ employees through direct management of department leaders
- Drive employee retention strategies, reducing turnover to negligible levels within key departments
- Identify and execute cost-saving initiatives, including vendor negotiations and operational efficiencies, resulting in savings exceeding $50,000 annually
- Implemented process improvements and KPI tracking, enhancing productivity and operational visibility
- Strengthened cross-functional collaboration and vendor partnerships, facilitating smoother operations
- Develop and maintain a comprehensive safety program, contributing to consistently low workers’ compensation experience rates
- Ensure compliance with regulatory requirements and organizational standards
- Developed and mentored project management team, improving project execution across customer lifecycle
Payroll / Human Resources Administrator
Douron, Inc.
Owings Mills
01.2020 - 01.2023
- Managed full-cycle payroll and benefits administration, ensuring HR compliance
- Oversaw employee relations and managed FMLA/ADA and workers’ compensation processes to support employee needs
- Administered benefits programs including COBRA, retirement, and insurance
- Led recruiting and onboarding initiatives, enhancing performance management processes
Payroll Director
Priority Payroll
Westminster
01.2017 - 01.2019
- Directed payroll services for 100+ client organizations
- Managed tax filings and certified payroll reporting to ensure compliance and accuracy for client organizations
- Oversaw operations and billing processes, enhancing P&L performance through effective resource management
Project Manager / Operations Support
Select Benefits
Owings Mills
01.2012 - 01.2017
- Managed client accounts, ensuring timely processing and accurate reporting of insurance claims
- Streamlined data management processes, enhancing accuracy and efficiency of operational workflows
- Led cross-functional teams to deliver strategic benefits projects on time.
- Developed project plans to align with organizational goals and client needs.
- Managed stakeholder communications to ensure clarity and alignment throughout projects.
Payroll & Customer Service Leadership
Paychex, Inc.
01.2000 - 01.2012
- Advanced from payroll specialist to team supervisor overseeing 8–10 staff
- Developed expertise in payroll processing, tax reporting, and enhancing client service
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Business Administration and Management - General
Carroll Community College
Westminster, MDSkills
- Human Resources Strategy
- Talent Acquisition
- Employee Relations
- Workforce Management
- HRIS management
- Operations Leadership
- Cross-Functional Leadership
- Process Improvement
- Cross-Functional Leadership
- KPI analytics
- Budgeting & Forecasting
- Team Development
Personal Information
Work Permit: Authorized to work in the U.S. for any employer
Key Value
- Executive leadership overseeing HR and operations for 75+ employees
- Demonstrated cost savings and process optimization exceeding $50K annually
- Proven success improving retention, safety performance, and operational efficiency
Timeline
Vice President, Human Resources & Operations
Douron, Inc.
01.2023 - Current
Payroll / Human Resources Administrator
Douron, Inc.
01.2020 - 01.2023
Payroll Director
Priority Payroll
01.2017 - 01.2019
Project Manager / Operations Support
Select Benefits
01.2012 - 01.2017
Payroll & Customer Service Leadership
Paychex, Inc.
01.2000 - 01.2012
Business Administration and Management - General
Carroll Community College