Summary
Overview
Work History
Education
Skills
Timeline
Generic

PAUL M. IVESTER

Columbia

Summary

Dynamic leader in accounts receivable and payer management at Maxim Healthcare Services, with a proven record of optimizing revenue cycle processes, and consistently achieving KPI benchmarks. Expertise in cross-departmental collaboration and client relationship management, enhanced by strong data analysis skills, that drive operational efficiency. Prior to Maxim Healthcare Services, I had additional experience in sales as a loan officer and over 10 years in hospitality.

Overview

11
11
years of professional experience

Work History

Team Leader III, Accounts Receivable

Maxim Healthcare Services, Inc
Columbia
12.2022 - 01.2025
  • Assist the team with billing tasks, ranging from electronic to customer-direct accounts, contract, and private, medical record review
  • Managed top accounts, participating in cross-departmental calls to resolve complex issues related to benefits for homecare services, and risks related to accounts receivable.
  • Subject matter expert in payer management, including requirements, payer issues, and process management for direct reports.
  • Facilitate critical communication between the billing team and senior leadership on critical items related to accounts receivable.

Operations Support Manager

Maxim Healthcare Services
09.2020 - 12.2022
  • Managed a team of three team leaders, each overseeing a team of five to ten reimbursement specialists, covering twenty branches across the California home health skilled nursing business line.
  • Successfully deliver critical information to executive leadership and individual stakeholders across divisions, as needed.
  • Identify the optimal key performance indicators to track every element of the revenue cycle, and then make sure we meet our KPI benchmarks.
  • Maintain a regular travel schedule to the offices directly as needed to ensure quality, process, and compliance.

Team Lead II

Maxim Healthcare Services
01.2019 - 09.2020
  • Assist the team with billing tasks, ranging from electronic to customer-direct accounts, contracts, and private medical record reviews.
  • Managed top accounts, participating in cross-departmental calls to resolve complex issues related to benefits for homecare services, and risks related to accounts receivable.
  • Delegated daily tasks to team members to optimize group productivity.
  • Facilitate critical communication between the billing team and senior leadership on critical items related to accounts receivable.

Team Lead I

Maxim Healthcare Services
08.2015 - 12.2018
  • Assist the team with billing tasks, ranging from electronic to customer-direct accounts, contracts, and private medical record reviews.
  • Managed top accounts, participating in cross-departmental calls to resolve complex issues related to benefits for homecare services, and risks related to accounts receivable.
  • Facilitate critical communication between the billing team and senior leadership on critical items related to accounts receivable.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Reimbursement Specialist

Maxim Healthcare Services
11.2013 - 08.2015
  • Billed and collected on staffing invoices for nursing services provided as an agency
  • Identify payments for application upon receipt, using Excel functions to expedite the identification and application of payments received.
  • Reviewed weekly sales for accuracy to service according to contracted rates, appropriate shift times, and all other billing-related requirements per company policy.
  • Developed relationships with clients to facilitate timely payments.

Education

A.A. - Business Administration

CCBC
Catonsville, MD

Skills

  • Payer management
  • Accounts receivable
  • Billing processes
  • KPI tracking
  • Data analysis
  • Revenue cycle
  • Team leadership
  • Cross-departmental collaboration
  • Customer communication
  • ICD10
  • Clearing Houses
  • Client relationship management
  • Excel

Timeline

Team Leader III, Accounts Receivable

Maxim Healthcare Services, Inc
12.2022 - 01.2025

Operations Support Manager

Maxim Healthcare Services
09.2020 - 12.2022

Team Lead II

Maxim Healthcare Services
01.2019 - 09.2020

Team Lead I

Maxim Healthcare Services
08.2015 - 12.2018

Reimbursement Specialist

Maxim Healthcare Services
11.2013 - 08.2015

A.A. - Business Administration

CCBC
PAUL M. IVESTER