Paula Ramirez Mendoza
Germantown
Summary
Dynamic Sales Manager with a proven track record at Converse, adept in relationship building and strategic planning. Excelled in elevating sales revenues and client satisfaction through innovative strategies and exceptional customer service. Skilled in team leadership and fluent bilingualism, consistently surpassing sales targets. Expert in staff training and development, ensuring peak team performance.
Offering strong foundation in communication and problem-solving, ready to learn and grow in sales management environment. Brings solid grasp of customer service principles and ability to quickly adapt to new sales strategies and techniques. Ready to use and develop leadership and analytical skills in a new role.
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Manager
Converse
10.2023 - 11.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Lead Sales Associate
American Eagle Outfitters, Inc
08.2023 - 10.2023
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Developed and maintained knowledge of current sales and promotions.
Education
High School Diploma -
Northwest High School
Germantown, MD05-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Fluent bilingualism
- Problem-solving
- [Language] translation
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Strategic planning
- Operations management
- Documentation and reporting
Certification
- CompTIA Certification
- Google IT Support Professional Certificate
Languages
Spanish
Native or Bilingual
Timeline
Sales Manager
Converse
10.2023 - 11.2024
Lead Sales Associate
American Eagle Outfitters, Inc
08.2023 - 10.2023
High School Diploma -
Northwest High School
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