Summary
Work History
Education
Skills
Timeline
Generic

Paula Smith

Laurel

Summary

Compassionate and reliable professional with experience in home health care, customer service, and data management. Skilled in assisting with daily living activities, maintaining accurate records, and delivering client-centered support. Strong attention to detail, excellent communication skills, and a commitment to safety and quality care.

Work History

Sales Associate

Giants Beach Wear
South Carolina
  • Assisted customers with product selection and purchases
  • Delivered professional and friendly customer service
  • Handled cash and card transactions accurately
  • Maintained organized and visually appealing sales displays

BPO Customer Data Specialist

Business Process Outsourcing (BPO) Sector
Montego Bay, Jamaica
  • Updated and maintained customer information manually in internal systems
  • Ensured accuracy and confidentiality of records
  • Met productivity and quality standards in a fast-paced environment
  • Followed company procedures and compliance guidelines
  • Montego Bay, Jamaica

Home Health Aide

Home Health Aide
Bowie, MD
- Current
  • Assisted clients with daily living activities, including personal hygiene, mobility, and meal preparation
  • Monitored client well-being and reported changes to supervisors or family members
  • Maintained a safe, clean, and comfortable home environment
  • Provided companionship and emotional support
  • Followed individualized care plans while respecting client privacy and dignity

Education

Certificate - Health Education

Maryland Department of Health
Baltimore, MD
11-2025

Certificate - Public Health Education

American Safety & Health Institute
Eugene, OR
12-2025

Certificate - Health Education

New York State Education Department
Westbury, NY
06-2024

Associate of Science - Education

Bethlehem Teachers College
Saint Elizabeth, Jamaica.
06-2011

Skills

  • Home Health & Personal Care
  • Patient Support & Companionship
  • Customer Service
  • Data Entry & Record Accuracy
  • Communication & Active Listening
  • Time Management
  • Attention to Detail
  • Team Collaboration
  • Customer service
  • Teamwork and collaboration
  • Time management

Timeline

Sales Associate

Giants Beach Wear

BPO Customer Data Specialist

Business Process Outsourcing (BPO) Sector

Home Health Aide

Home Health Aide
- Current

Certificate - Health Education

Maryland Department of Health

Certificate - Public Health Education

American Safety & Health Institute

Certificate - Health Education

New York State Education Department

Associate of Science - Education

Bethlehem Teachers College

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Paula Smith