Payton GIlmore
Grantsville
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Advisor
Caliber Collision
01.2023 - 08.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Wheel Technician
DentWizard
07.2019 - 12.2022
- Streamlined wheel repair processes by implementing new techniques, resulting in faster turnaround times for clients.
- Expanded clientele base through effective networking at local automotive events, generating positive word-of-mouth referrals for the company.
- Kept up-to-date with industry advancements through continuous professional development opportunities such as training programs and seminars.
- Ensured consistent service quality with thorough inspections of tire and wheel assemblies before returning vehicles to customers.
- Demonstrated strong adaptability skills by seamlessly transitioning between various tasks throughout the day while maintaining focus on delivering quality service to clients.
- Minimized potential hazards by routinely inspecting workshop tools, equipment, and machinery, ensuring proper maintenance was conducted as needed.
- Upheld high-quality standards with meticulous attention to detail during every stage of the wheel repair process, ensuring optimal results for clients'' vehicles.
Lot Coordinator
Adesa Auto Auction
05.2016 - 07.2019
- Developed strong relationships with coworkers across departments, fostering a collaborative work environment focused on mutual success.
- Maintained a clean and professional lot appearance, contributing to a positive customer experience.
- Improved lot organization by implementing efficient space allocation strategies.
- Managed incoming and outgoing vehicle shipments, verifying accuracy of paperwork and coordinating logistics as necessary.
- Streamlined vehicle check-in process by implementing an organized system for processing paperwork upon arrival.
- Ensured timely completion of daily tasks by effectively prioritizing responsibilities based on urgency and importance.
- Facilitated smooth auction processes by organizing vehicles according to designated order and assisting with bidder registration.
- Assisted with the preparation of vehicles for sale, ensuring each unit met company standards before being displayed on the lot.
- Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
Shop supervisor/ CEM
Jiffy lube
- 05.2016
- Take care of customers, Run shift, Keep inventory, Keep team moving, Safety and emissions tech
Car wash attendent
Platinum car wash
03.2013 - 05.2016
- Take care of customers, Dry cars, Clean cars, Welcome/Thank People
Assistant Manage
Domino’s Pizza
12.2014 - 09.2015
- Take care of customers, Run shift, Keep inventory, Welcome People
Agent
Alorica
10.2014 - 01.2015
- Help customers, Explain how to fix problems over the phone
Lot Tech
Mazda
08.2014 - 10.2014
- Deliver cars, Wash cars, Keep clean/organized lot
Parts sells Manager
Autozone
01.2014 - 08.2014
- Sell Parts, Help customers, Run shifts
Cashier
Sams Club
07.2013 - 01.2014
- Sell upgrades, Sell credits, Help every member
Service Fanatic
Domino’s Pizza
12.2012 - 08.2013
- Deliver pizzas to customers, Make pizzas, Welcome People
Maintaince/ lawn and garde
Walmart temp job
04.2013 - 05.2013
- Water flowers, clean bathrooms, Welcome People
Associate
Sherwin Williams
04.2012 - 01.2013
- Tint Paint, Deliver Paint, Ring People Out
Cook
Cottage Glen
02.2011 - 05.2011
- Prepare hot and cold food items for residential living facility, Cut, dice, peel and prepare menu items; assemble and cook items using grill, stove and convection oven, Assemble individual orders per dietary needs, Serve individual plates to residents, Maintain clean and sanitary kitchen
Pizza Maker
Papa Murphy's
08.2010 - 01.2011
- Greeted customers, took food and beverage orders, Created individual pizza orders; cooked and served orders, Prepared toppings and condiments, Maintained clean and sanitary food preparation and counter area
Education
Automotive Technology -
Westwood College
Denver, ColoradoSkills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Listening Skills
- Attention to Detail
- Excellent Communication
- Team player mentality
- Workflow Management
- Repairs Scheduling
- Team Collaboration
Certification
- ServSafe Food Handler's Permit, 2011
- BSA Eagle Scout, 2010
- Scuba Certified, 2012
- Safety and Emissions Tech, 2015
References
- Liz Bell, (801) 707-9248
- Tj Vanbuge, (385) 219-9207
- Jordan Smith, (801) 550-8212
Timeline
Service Advisor
Caliber Collision
01.2023 - 08.2024
Wheel Technician
DentWizard
07.2019 - 12.2022
Lot Coordinator
Adesa Auto Auction
05.2016 - 07.2019
Assistant Manage
Domino’s Pizza
12.2014 - 09.2015
Agent
Alorica
10.2014 - 01.2015
Lot Tech
Mazda
08.2014 - 10.2014
Parts sells Manager
Autozone
01.2014 - 08.2014
Cashier
Sams Club
07.2013 - 01.2014
Maintaince/ lawn and garde
Walmart temp job
04.2013 - 05.2013
Car wash attendent
Platinum car wash
03.2013 - 05.2016
Service Fanatic
Domino’s Pizza
12.2012 - 08.2013
Associate
Sherwin Williams
04.2012 - 01.2013
Cook
Cottage Glen
02.2011 - 05.2011
Pizza Maker
Papa Murphy's
08.2010 - 01.2011
Shop supervisor/ CEM
Jiffy lube
- 05.2016
Automotive Technology -
Westwood College
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