Peaceful Best
Oxon Hill
Summary
Ambitious Catering Manager with 10 years of experience leading efficient and profitable service teams. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.
Overview
7
7
years of professional experience
Work History
Catering Manager
Nationals Stadium
07.2019 - 07.2023
- Type end of day reports
- Familiar with BirchStreet OMS, Venue Next, Reserve Cloud, Excel, Microsoft Word.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Increased staff productivity through effective scheduling practices that ensured optimal coverage during peak periods.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
- Worked with chefs to plan menus according to client needs and budgets.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
Club Supervisor
Audi Field
07.2018 - 07.2019
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Evaluated employee performance regularly, providing constructive feedback for improvement when necessary.
- Led staff training sessions to improve overall performance and customer service skills.
- Implemented safety protocols to ensure the well-being of all members and staff during club activities.
Internet Manager
College Park Honda
01.2020 - 01.2021
- Developed strong relationships with external vendors to secure favorable pricing structures for marketing tools and services required in the BDC operations.
- Maximized revenue opportunities by identifying potential upsells and cross-sells during customer interactions.
- Expanded market reach with innovative advertising strategies and compelling promotional materials.
- Secured repeat business from satisfied customers by consistently delivering exceptional experiences throughout the sales process.
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
Sales Consultant
College Park Honda
01.2019 - 01.2020
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Server
Texas Roadhouse
12.2018 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant General Manager
Le Pain Quotidien
12.2016 - 06.2018
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Education
Certification - Medical Assistant (completed)
Fortis College
12.2021
Associate - Emergency Medical
Howard Community College
08.2016
Skills
- Event planning proficiency
- File Management
- Revenue Growth
- Staff Supervision
- Staff Scheduling
- ServSafe Manager
- Inventory Management
- Customer Service
- Training and Onboarding
- Staff Leadership
- Food Safety
- Budgeting understanding
Volunteer Experience
- Dale City Volunteer Fire Dept, 1 year
- Stafford Volunteer Fire Dept, 2 years
Timeline
Internet Manager
College Park Honda
01.2020 - 01.2021
Catering Manager
Nationals Stadium
07.2019 - 07.2023
Sales Consultant
College Park Honda
01.2019 - 01.2020
Server
Texas Roadhouse
12.2018 - 12.2019
Club Supervisor
Audi Field
07.2018 - 07.2019
Assistant General Manager
Le Pain Quotidien
12.2016 - 06.2018
Certification - Medical Assistant (completed)
Fortis College
Associate - Emergency Medical
Howard Community College
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