Summary
Overview
Work History
Education
Skills
Timeline
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Pearl Mensah

Silver Spring

Summary

Compassionate and detail-oriented professional with a strong background in care coordination and talent acquisition. Leveraging exceptional interpersonal skills, organizational abilities, and an unwavering commitment to quality service. Seeking opportunities in a dynamic healthcare or staffing environment. Proficient in managing patient care plans and recruiting top talent. Proven track record of building trust, maintaining confidentiality, and facilitating efficient communication between teams and clients.

Overview

9
9
years of professional experience

Work History

Care Coordinator/Recruiting

Interim HealthCare
08.2024 - Current
  • Coordinated and maintained daily and weekly caregiver schedules based on client care plans and availability.
  • Selected ideal caregiver-client pairs by evaluating skills, background, and mutual fit.
  • Identified candidates through job boards, social media, and community outreach.
  • Conduct interviews to evaluate experience and credentials.
  • Sustain an active pipeline of qualified candidates to address urgent and ongoing staffing requirements.
  • Verified licenses and certifications as per requirements.
  • Facilitated onboarding and orientation sessions to set expectations.
  • Enhanced staffing outcomes through analysis of recruitment information.
  • Managed and optimized caregiver schedules to ensure maximum efficiency.
  • Confirm caregiver attendance daily, track missed visits, and arrange last-minute coverage when needed.
  • Accurately record assignments, timelines, and caregiver access in organized scheduling.
  • Assumed roles in on-call rotation.
  • Recruited, screened, and onboarded qualified caregivers, CNAs, and HHAs to fulfill client care requirements.
  • Executed recruitment plans leveraging job fairs, digital networks, and referral initiatives.
  • Monitored and documented staffing metrics such as turnover rates, time-to-fill, and caregiver engagement.

Staffing Coordinator/Recruiting

SmithLife Homecare
12.2022 - 08.2024
  • Lead full-cycle recruitment for CNAs, GNAs, HHAs, and companions, including job postings, sourcing, interviewing, hiring, and onboarding
  • Source candidates through job boards, social media, community outreach, referral programs, and partnerships with local training programs
  • Conduct interviews to assess experience, credentials, and cultural fit, ensuring high-quality caregiver hires
  • Maintain an active pipeline of qualified candidates to fill urgent and ongoing staffing needs
  • Partner with HR to process background checks, verify licenses/certifications, and ensure compliance with company and state requirements
  • Coordinate and deliver onboarding sessions and new-hire orientations to set expectations and promote long-term retention
  • Analyze recruitment data (time-to-fill, source effectiveness, and turnover) to improve hiring strategies and staffing outcomes
  • Create and manage caregiver schedules, matching staff to clients based on skill level, preferences, and availability
  • Communicate proactively with caregivers and clients to ensure reliable, high-quality service delivery

Patient Care Coordinator

Patient Care Coordinator
09.2021 - 12.2022


  • Worked with patients and families to develop future plans and discuss care actions
  • Resolved problems with communication and billing
  • Problem-solving to foster seamless services
  • Worked with patients to schedule tests and Self-motivated professional procedures
  • Customer Service Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations
  • Computer proficiency to make permanent improvements to care
  • Delivered excellent patient experiences and direct
  • Encouraged patients to schedule recommended
  • Office administration tests and procedures
  • Supervised all levels of care for patients pursuing
  • Information Verification between patient, doctor and hospital
  • Updated documentation and reports detailing patient activities, care actions and hospital determinations

Front Desk Agent

Fairfield Inn Suites
02.2016 - 09.2021
  • Use internal software to process reservations, check-ins and check-outs
  • Greet visitors and customers upon arrival, offer assistance and answer questions to build rapport and retention
  • Oversee fast-paced front desk operations and guests' needs at busy facility
  • Calculate billings and post charges to room accounts, review charges with guests at checkout
  • Liaise with housekeeping and maintenance staff to address requests and complaints made by guests
  • Answer customer phone calls promptly and appropriately handle needs
  • Answer multi-line phone system and greet callers enthusiastically
  • Issue room keys to guests upon check-in and answer questions regarding proper use
  • Welcome each new arrival pleasantly and confirm reservations and identification

Education

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Seneca Valley High School

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Montgomery College
05.2019

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Martin Luther King Middle School
07.2012

Skills

  • Typing
  • Filing
  • Communication skills
  • Clerical experience
  • Office experience
  • QuickBooks
  • Recruiting
  • Office management
  • Care plans
  • Front desk
  • Medical terminology
  • Computer literacy
  • Schedule management
  • Insurance verification
  • Medical office experience
  • English
  • EMR systems
  • Hotel experience
  • HIPAA
  • Time management
  • Leadership
  • Hospital experience
  • Phone etiquette
  • Customer service

Timeline

Care Coordinator/Recruiting

Interim HealthCare
08.2024 - Current

Staffing Coordinator/Recruiting

SmithLife Homecare
12.2022 - 08.2024

Patient Care Coordinator

Patient Care Coordinator
09.2021 - 12.2022

Front Desk Agent

Fairfield Inn Suites
02.2016 - 09.2021

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Seneca Valley High School

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Montgomery College

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Martin Luther King Middle School

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Pearl Mensah