Penprapa Bodner
Damascus
Summary
Customer-focused professional with 4+ years of call center experience and 10+ years in the restaurant industry. Strong interpersonal and multitasking skills in demanding environments. Eager to bring service excellence to a dynamic team.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Server / Packer
Thai House Restaurant
10.2021 - Current
- Oversaw all aspects of take-out and delivery orders, managing a high volume of orders efficiently through phone and a restaurant application.
- Managed end-of-day finances, accurately reconciling cash, credit, and online sales to ensure financial precision.
Server / Packer
Yosaku Japanese Restaurant
10.2013 - Current
- Greeted customers and provided high-quality customer service for both dine-in and take-out, building customer loyalty and a welcoming environment.
- Managed phone and online orders, accurately packing each order to guarantee customer satisfaction and prevent errors.
- Handled point-of-sale (POS) transactions and maintained a sanitized and safe work area in compliance with health and safety standards.
Server / Host / Assistant Manager
Sushi Legend Restaurant
12.2022 - 11.2023
- Provided exceptional table service in a busy, fast-paced sushi restaurant, ensuring a positive dining experience for all guests.
- Accurately took food and drink orders and ensured their timely and precise delivery, minimizing errors and maximizing customer satisfaction.
- Contributed to the improvement of a new establishment by providing suggestions on menu items, promotions, and social media outreach, helping to build a strong brand presence.
Call Center Agent
Advance Contact Center Ltd.
04.2004 - 03.2008
- Answered a high volume of customer calls with professionalism and clarity, effectively managing call flow and customer expectations.
- Resolved customer inquiries, provided product information, and addressed concerns, leading to high rates of first-call resolution.
- Maintained detailed call logs using Huawei ticketing system and consistently met performance and sales metrics.
Education
Bachelor of Arts - Public Relations
Naresuan University
ThailandSkills
- Customer Service
- Communication
- Order Processing
- Time Management
- Multitasking
- POS Systems
- Cash Handling
- Conflict Resolution
- Team Collaboration
Certification
ServSafe Manager
Timeline
Server / Host / Assistant Manager
Sushi Legend Restaurant
12.2022 - 11.2023
Server / Packer
Thai House Restaurant
10.2021 - Current
Server / Packer
Yosaku Japanese Restaurant
10.2013 - Current
Call Center Agent
Advance Contact Center Ltd.
04.2004 - 03.2008
Bachelor of Arts - Public Relations
Naresuan University