Summary
Overview
Work History
Education
Skills
Timeline
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Peter Dugan

Arnold

Summary

Dynamic plumbing professional with extensive experience at Dwyer Plumbing, excelling in repairs and installations. Proven ability to enhance customer satisfaction through strong communication and critical thinking. Skilled in drainage systems repair and adept at managing high-pressure situations, ensuring efficient service and lasting client relationships.

Overview

7
7
years of professional experience

Work History

Plumber

Dwyer Plumbing
09.2022 - 04.2025
  • Repaired plumbing systems, components, and equipment.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Installed new piping systems in various types of buildings following local building codes and regulations.
  • Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
  • Lifted up to 50-60 pounds on a regular basis
  • Regularly communicate with clientele to build relationships

Golf Course Associate

South River Golf Links
04.2020 - 09.2022
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Host

Uncle Julios
10.2018 - 08.2019
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

High School Diploma -

Broadneck High School
Annapolis, MD
05.2023

Skills

  • Plumbing repairs
  • Piping installation
  • Skilled with both hand and power tools
  • Drainage systems repair
  • Strong Communication skills
  • Time management
  • Critical thinking
  • Teamwork/leadership
  • Customer service

Timeline

Plumber

Dwyer Plumbing
09.2022 - 04.2025

Golf Course Associate

South River Golf Links
04.2020 - 09.2022

Host

Uncle Julios
10.2018 - 08.2019

High School Diploma -

Broadneck High School

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Peter Dugan