Petrachi Alexandrina

• The main scope of the job was to sell airline tickets.
• My main scope in communication with the potential clients was to find out as much details as possible about their preferences and necessities as to identify the most suitable offer, to match their expectations and why not even more.

Communication with clients over company's and its partners offerings relating to trading/investment opportunities.

• Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Maintained excellent client satisfaction by providing in-depth support.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Assisted customers with varying questions using product knowledge and service expertise.
• Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.

• Daily monitoring and analysis of bank wire transfers and card transactions.
• Detailed reporting of suspicious activity or behavior.
• Complaisance AML regulations and internal policies and procedures.
• Record-keeping of transactions history and EDD documentations.

• Transactions monitorization and analyses of diverse documentations according to company's policies and procedures.
• Direct communication with clients regarding compliance procedures and verifications.
• Reporting and report-keeping of suspicious/unusual activity.
• Trained new staff according to company's policies and procedures.
• Managed a a sub-division of transaction monitoring department of 5 persons.