Phoebe Kelly
Cambridge
Summary
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Night Auditor
The Hyatt Regency
Cambridge, MD
08.2026 - Current
- Processed nightly financial reports for accuracy and compliance.
- Conducted audits of front desk operations to ensure adherence to hotel policies.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Front Desk Agent
The Hyatt Regency
Cambridge, MD
03.2026 - Current
- Greeted and assisted guests, ensuring a welcoming atmosphere and positive first impression.
- Managed check-in and check-out processes, maintaining efficiency during peak hours.
- Answered inquiries regarding hotel services, local attractions, and accommodations effectively.
- Coordinated room assignments and prepared registration paperwork to streamline operations.
- Collected room deposits, fees, and payments.
Education
Associate of Science - Forensic Science
Wor-Wic
Salisbury, MD06-2028
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Phone Etiquette
- Opera and Microsoft efficiency
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Night Auditor
The Hyatt Regency
08.2026 - Current
Front Desk Agent
The Hyatt Regency
03.2026 - Current
Associate of Science - Forensic Science
Wor-Wic