Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Phoebe Wavinya

Gaithersburg

Summary

Dynamic professional with a strong background in customer service at the United States Census Bureau, recognized for enhancing revenue through exceptional service and leadership. Skilled in optimizing patient care as a Sleep Technician, adept at troubleshooting technical issues and educating patients on treatment options, ensuring compliance with regulatory standards.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Customer Service

United States Census Bureau
  • Delivered excellent internal and external customer service.
  • Increased revenue through effective customer service and inventory management.
  • Provided outstanding customer service, addressing inquiries and resolving issues promptly.
  • Delivered exemplary customer service and warmly greeted guests.

Sleep Technician

Sleep Scoring Solutions
01.2018 - Current
  • Optimized study results by troubleshooting technical issues with polysomnography equipment as needed.
  • Coordinated scheduling for both overnight and daytime sleep studies, maximizing resources while minimizing wait times for patients seeking appointments.
  • Educated patients on various treatment options, providing them with the necessary information to make informed decisions about their care.
  • Ensured compliance with all regulatory guidelines governing the practice of Sleep Medicine in accordance with professional standards and state/federal regulations.

Sleep Technician

Lyfe Techs
02.2022 - 06.2024

Perform and monitor sleep studies to

help diagnose and treat sleep disorders.

Equipment Preparaton

Education

GED -

Blair High Schol
Silver Spring, MD

Associate of Arts -

University of The District of Columbia
Washington, DC

Associate of Arts - Business Adminstration

Strayer College
Washington Dc

Skills

  • Performs and monitors sleep studies (CPAP, BIPAP, ASV, MSLT etc) to help diagnose and treat disorders
  • Equipment Preparation
  • Data collection and analysis
  • Patient preparation and education
  • Customer service support
  • Adherence to high customer service standards
  • Customer service leadership

Accomplishments

    Competed A STEP modules

    Associates Degree n Ars

Languages

English

Certification

CPR

BLS

Phlebotomy

Timeline

Sleep Technician

Lyfe Techs
02.2022 - 06.2024

Sleep Technician

Sleep Scoring Solutions
01.2018 - Current

Customer Service

United States Census Bureau

GED -

Blair High Schol

Associate of Arts -

University of The District of Columbia

Associate of Arts - Business Adminstration

Strayer College
Phoebe Wavinya