Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Phylisia Malone

Brandywine,MD

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

14
14
years of professional experience

Work History

Styling Specialist

Lane Bryant
01.2023 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Assisted in developing a strategic plan that aligned with long-term company goals.
  • Managed approximately 30 incoming calls, emails, and faxes daily from customers.

Security Officer/Patient Sitter

Texas Children Hospital
03.2019 - 02.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Assisted patients with therapy exercises as specified by care team.
  • Provided family members with general health education and tips for patient care.

Administrative Assistant

Securitas Security
02.2015 - 01.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Membership Champion

Sam's Club
01.2011 - 05.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Education

Associate of Arts - Psychology

Prince George's Community College
Upper Marlboro, MD
10-2025

High School Diploma -

Furr High School
Houston, TX
05-2009

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Expert in Microsoft, Word, PowerPoint,
  • Risk management
  • Team collaboration
  • Knowledge sharing
  • Time management
  • Problem-solving
  • Multitasking

Accomplishments

RBT 40 Hour Training

Timeline

Styling Specialist

Lane Bryant
01.2023 - Current

Security Officer/Patient Sitter

Texas Children Hospital
03.2019 - 02.2022

Administrative Assistant

Securitas Security
02.2015 - 01.2018

Membership Champion

Sam's Club
01.2011 - 05.2014

Associate of Arts - Psychology

Prince George's Community College

High School Diploma -

Furr High School

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Phylisia Malone