Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pierre Ndiaye

Rosedale

Summary

Dynamic Patient Pay Specialist with a proven track record at Concentra, excelling in data analysis and compliance oversight. Adept at enhancing workflow efficiency and fostering strong customer relationships. Recognized for implementing effective performance tracking systems, driving process improvements, and resolving complex issues with exceptional communication and conflict resolution skills.

Overview

24
24
years of professional experience

Work History

Patient Pay Specialist

Concentra Corporate Business Office
Linthicum Heights
09.2018 - Current
  • Facilitated communication between departments to enhance workflow efficiency.
  • Analyzed data to identify trends and improve process effectiveness.
  • Oversaw compliance with corporate policies and procedures in daily tasks.
  • Provided administrative support to senior management on various projects.
  • Maintained records and documentation for audits and regulatory reviews.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Provided technical support for customers in resolving complex issues.
  • Generated reports to track performance metrics of team members.

Customer Service Representative

ICF International Inc.
Owings Mills
04.2016 - 07.2018
  • Assisted customers with inquiries and resolved issues promptly.
  • Managed multiple communication channels, including phone, email, and chat.
  • Maintained accurate records of customer interactions in CRM system.
  • Handled escalated complaints with professionalism and empathy.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Senior Medical Collector

ROI/Receivable Outsourcing
Timonium
07.2014 - 03.2015
  • Managed patient accounts to ensure timely collections and accurate billing processes.
  • Communicated effectively with insurance companies regarding outstanding claims and payments.
  • Reviewed patient records to verify account information and identify billing discrepancies.
  • Coordinated with healthcare providers to resolve payment issues and clarify charges.
  • Utilized collection software to track accounts and document collection activities.
  • Negotiated payment plans with patients to facilitate timely debt resolution.
  • Collaborated with team members to improve collection strategies and streamline workflows.

Account Development Specialist

One Source Imaging Solutions
Baltimore
01.2011 - 07.2014
  • Developed relationships with clients to understand their needs and preferences.
  • Coordinated account strategies to align with company goals and client expectations.
  • Conducted market research to identify potential growth opportunities for accounts.
  • Managed client onboarding processes for new accounts effectively and efficiently.
  • Implemented feedback systems to gather insights and improve customer satisfaction.
  • Analyzed account performance data to inform strategic decision-making initiatives.
  • Trained junior staff on best practices for account management and customer engagement.
  • Provided ongoing support to existing customers to ensure satisfaction and loyalty over time.
  • Identified areas where processes can be improved upon in order to streamline operations across departments.

Branch Manager

Citi- Financial/ Citi Group
Baltimore
05.2001 - 12.2009
  • Oversaw daily branch operations and ensured compliance with company policies.
  • Managed staff schedules and coordinated training programs for team development.
  • Conducted performance evaluations and provided feedback to improve employee efficiency.
  • Implemented marketing strategies to increase branch visibility and customer engagement.
  • Maintained financial records and prepared budget reports for management review.
  • Resolved customer complaints promptly to enhance overall service satisfaction.
  • Collaborated with regional managers to align branch goals with corporate objectives.
  • Analyzed sales data to identify trends and adjust inventory accordingly.
  • Managed staff scheduling, hiring and training processes.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Conducted regular performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.

Education

Intensive English Studies - English Language and Literature

Pinewood
New Hampshire, OH

Some College (No Degree) - Language Arts Education

British Senegalese Institute
Dakar Senegal

Skills

  • Data analysis
  • Customer relationship management
  • Technical support
  • Performance tracking
  • Compliance oversight
  • Billing procedures
  • Effective communication
  • Team collaboration
  • Relationship building
  • Attention to detail
  • Conflict resolution
  • Account management
  • Project coordination

Languages

English
Professional
French
Professional

Timeline

Patient Pay Specialist

Concentra Corporate Business Office
09.2018 - Current

Customer Service Representative

ICF International Inc.
04.2016 - 07.2018

Senior Medical Collector

ROI/Receivable Outsourcing
07.2014 - 03.2015

Account Development Specialist

One Source Imaging Solutions
01.2011 - 07.2014

Branch Manager

Citi- Financial/ Citi Group
05.2001 - 12.2009

Intensive English Studies - English Language and Literature

Pinewood

Some College (No Degree) - Language Arts Education

British Senegalese Institute

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Pierre Ndiaye