Pierroz Tia Mafouo
Severn
Summary
Dedicated driver with a proven track record at WMATA, excelling in safe driving and customer service. Skilled in loading and unloading, I consistently ensured timely deliveries and enhanced customer satisfaction. My attention to detail and problem-solving abilities contributed to efficient order fulfillment and vehicle maintenance, fostering positive client relationships.
Overview
6
6
years of professional experience
Work History
Driver, Warehouse Orders
WMATA
01.2020 - 05.2025
- Maintained safe driving records by strictly following traffic rules and regulations.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
- Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
- Streamlined order fulfillment by accurately picking items according to packing lists and invoices.
Driver
Uber And Lyft
01.2019 - 01.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
Education
Associate of Science - Electrical, Electronics And Communications Engineering
University of Bandjoun
Cameroon09-1999
Skills
- Loading and unloading
- Order picking
- Heavy lifting
- Warehouse safety
- Shipping and receiving
- Customer service
- Pallet jack handling
- Vehicle maintenance
- Deadline oriented
- Vehicle cleaning and maintenance
- Safe driving record
- Problem-solving
- Attention to detail
Timeline
Driver, Warehouse Orders
WMATA
01.2020 - 05.2025
Driver
Uber And Lyft
01.2019 - 01.2022
Associate of Science - Electrical, Electronics And Communications Engineering
University of Bandjoun
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