Prabin Raj Khadka
Frederick
Summary
Focused individual with more than 5 years of experience in mail delivery services. Extensive expertise and knowledge of mailing guidelines and restrictions. Known for reliability and best-in-class work. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CDL Class B School Bus Driver
Frederick County Public School
11.2024 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Obeyed federal, MD and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
PCA/CNA
Country Meadows Retirement Communities
08.2024 - Current
- Operated electronic health record software to accurately document patient information, ensuring timely updates.
- Employed gait belts to safely assist patients with mobility, preventing falls and injuries.
- Utilized blood pressure monitors to regularly check and maintain patient vitals.
- Communicated effectively with healthcare team to relay patient needs and changes in condition.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
Mail Carrier
UNITED STATES POSTAL SERVICE
10.2017 - 11.2024
- Sorted mail to be delivered according to route and customer address
- Scanned packages for delivery tracking
- Delivered packages and letters to residential customers
- Collected signatures from recipients of registered mail items
- Maintained records of all deliveries made during the day
- Operated a vehicle in accordance with safety regulations
- Informed customers of package arrival or delays when necessary
- Reported any damaged or missing mail items to supervisor immediately
- Performed regular maintenance checks on assigned vehicle
- Assisted other carriers with their routes as needed during peak periods
- Kept up-to-date knowledge of postal rates, regulations, and procedures
- Ensured compliance with federal laws related to privacy protection
- Collected outgoing mail from homes and businesses to deliver to post office for processing
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors
Cashier
Sunoco Gas Station
05.2015 - 09.2017
- Greeted customers and answered any questions they had about the store's products and services
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Issued receipts, refunds, credits or change due to customers
- Stocked shelves with merchandise when needed
- Answered customer inquiries regarding store policies and procedures
- Assisted customers over the phone regarding store operations, product information and order placement
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
- Performed other duties as assigned by management
- Operated cash register or POS system to receive payment by cash, check and credit card
- Trained new team members in cash register operation, stock procedures and customer services
Customer Service Representative
CAVA
11.2014 - 09.2016
- Answered customer inquiries and provided accurate information regarding products and services
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Answered inbound calls, chats and emails to facilitate customer service
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Mentored new employees on procedures and policies to maximize team performance
Subway Sandwich Artist
Subway
06.2012 - 09.2016
- Greeted customers and provided product knowledge
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes
- Maintained cleanliness of work area throughout shift
- Stocked shelves with products and supplies
- Ensured all menu items were prepared in accordance with health and safety standards
- Assisted in the training of new staff members on proper sandwich-making techniques
- Inspected equipment regularly for proper functioning and sanitation standards
- Monitored temperature of freezers and coolers throughout shift
- Operated cash register to accept cash or credit card payment and issue receipt for transaction
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications
- Sanitized food storage and preparation areas to comply with food health and safety requirements
- Used POS system and cash register to receive payments by cash, check, credit card and voucher
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests
Education
GED - Business
Little Angels College
Bachelors - Business Administration And Management
Mahendra Adarsha Vidyashram
03.2011
Skills
- Mail Sorting
- Vehicle Inspections
- Microsoft Word
- Route Management
- Report Preparation
- Payment Collection
- POS Systems
- Customer Service
- Cash Handling
- Safety-focused
- Safe driving practices
Certification
Driver's License
Timeline
CDL Class B School Bus Driver
Frederick County Public School
11.2024 - Current
PCA/CNA
Country Meadows Retirement Communities
08.2024 - Current
Mail Carrier
UNITED STATES POSTAL SERVICE
10.2017 - 11.2024
Cashier
Sunoco Gas Station
05.2015 - 09.2017
Customer Service Representative
CAVA
11.2014 - 09.2016
Subway Sandwich Artist
Subway
06.2012 - 09.2016
Bachelors - Business Administration And Management
Mahendra Adarsha Vidyashram
GED - Business
Little Angels College
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