Top-notch Senior Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Hi, I’m
Precious D. Washington
Clinton
Summary
Overview
13
years of professional experience
1
Certification
Work History
Truist
Senior Relationship Banker
05.2019 - Current
Job overview
- Demonstrates advanced proficiency in handling routine client maintenance requests, resolving issues, and performing intricate sales operations across various product and service lines
- Facilitates team sales process through consultative discussions, identifying and referring complex client needs to the right internal specialists
- Contributes to achieving client service standards and sales objectives by promoting and selling products and services, fostering and growing customer relationships
- Manages the loan application process, ensuring thorough documentation and efficient completion
- Facilitated communication between clients and other service providers.
- Adhere to internal controls, operational procedures and risk management policies
- Stay informed of all changes in policies and procedures to ensure compliance with current guidelines
- Supports team sales process conducting consultative conversations and acting upon or referring more complex client needs or financial goals to other internal specialists.
- Achieved successful outcomes for multiple projects through effective project management and collaboration with stakeholders.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Determined customer needs and developed program initiatives according to preferences.
Bath & Body Works
Assistant Store Manager
07.2011 - 05.2019
Job overview
- Managed and directed staff training, supervising department heads and shift leaders, which significantly improved operational efficiency
- Collaborated with senior management to identify and resolve operational challenges, developing strategies that successfully exceeded sales targets
- Handled cash intake and deposit logs, leading to improved accuracy and a significant reduction in discrepancies
- Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus
- Maintain policies and procedures
- Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Education
University of Maryland Global Campus
Bachelor's from Cybersecurity
04.2028
University Overview
PRINCE GEORGE'S COMMUNITY COLLEGELargo, MD
Some College
08.2009
University Overview
FORESTVILLE MILITARY ACADEMYForestville, MD
High School Diploma
06.2009
University Overview
Skills
- Budgeting
- Retail Sales
- Retail Banking
- Teller
- Strong Oral and Written Communication Skills
- Data Collection and Analysis
- Opening and Closing
- Business Development
- Basic Typing Skills
- Scheduling
- Inbound/Outbound Calls
- Loan Closing
- Data Collection
- Data Entry
- Management Experience
- Microsoft Office
- Problem-Solving and Troubleshooting
- Knowledge Retention and Recall
- Loan Processing
- Cash Handling
- Wealth Management
- Sales Strategy
- Conflict Resolution
Certification
- NMLS
- Notary Public (Maryland)
Timeline
Senior Relationship Banker
Truist
05.2019 - Current
Assistant Store Manager
Bath & Body Works
07.2011 - 05.2019
University of Maryland Global Campus
Bachelor's from Cybersecurity
PRINCE GEORGE'S COMMUNITY COLLEGE
Some College
FORESTVILLE MILITARY ACADEMY
High School Diploma
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