Summary
Overview
Work History
Education
Skills
Timeline
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Presler Julien

Gaithersburg

Summary

Strategic planning and operations professional with experience in consulting, project execution, and healthcare administration. Proven ability to analyze complex problems, lead cross-functional initiatives, and align business and technical teams to deliver strategic results. Skilled in stakeholder engagement, risk mitigation, data analysis, and change management across regulated environments. Adept at translating insights into action through clear communication, performance tracking, and structured project and program management.

Overview

10
10
years of professional experience

Work History

Strategy & Consulting Analyst

Accenture Federal Services
Arlington
10.2021 - 12.2024
  • Applied Agile methodologies to develop and deliver training materials (live demos, user guides, SOPs, job aids, FAQs, and videos), enhancing user adoption, and operational readiness.
  • Supported the migration of over 100 legacy API integrations while modernizing the platforms, ensuring minimal disruptions.
  • Led process improvement and compliance initiatives across three or more key government projects.
  • Created and delivered high-impact business presentations to internal leadership and external partners.
  • Supported the digitization of government business processes, ensuring a smooth transition, and providing hands-on end-user support during implementation.
  • Developed performance dashboards in Power BI to enable real-time tracking of KPIs and strategic metrics for stakeholders.
  • Assisted with user acceptance testing (UAT) to ensure go-live readiness.
  • Tracked and monitored applications throughout the product life cycle, ensuring timely progress, and established regular touchpoints with stakeholders to keep them informed.
  • Delegated tasks and empowered team members, with guidance, to support informed decision-making.

Site Supervisor (Contract)

Shield T3
Washington
07.2021 - 10.2021
  • Directed daily operations of a field team of six, ensuring compliance with CDC protocols and client-specific standards.
  • Facilitated stakeholder engagement and guided change management for healthcare organizations during system transitions, ensuring compliance with audit standards, and improving operational readiness.
  • Conducted workforce training and audits to enhance performance, accountability, and service delivery.

Patient Services Coordinator

Crystal Run Healthcare
West Nyack
09.2019 - 08.2020
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Scheduled laboratory tests or diagnostic imaging studies as directed by physicians.
  • Coordinated information flow and supported care across specialties, including cardiology, internal medicine, and urgent care, ensuring seamless communication among patients, administration, and clinical staff.
  • Managed multiple EHR/EMR systems (Phreesia, NextGen, Siemens), ensuring accurate patient information, and streamlined clinical workflows.
  • Processed and verified insurance data for over 200 patients weekly, ensuring compliance with eligibility requirements, and improving operational efficiency.

Lead Front-End Coordinator

TJX Companies
Nanuet
10.2014 - 12.2019
  • Set and tracked performance objectives, aligning team efforts with organizational goals, and maintaining a 95% customer satisfaction rate.
  • Delivered tailored resolutions for customer concerns, consistently exceeding service expectations.
  • Coordinated schedules for a team of 15 or more employees, ensuring operational efficiency and adherence to organizational standards.

Intern to Director, Family Medicine

Howard University Hospital
Washington
09.2018 - 05.2019
  • Led eight-month Lean Six Sigma project, minimizing patient wait times in Family Medicine Department at Howard University Hospital.
  • Tracked and analyzed data from over 500 patient visits, pinpointing inefficiencies in patient flow.
  • Developed performance improvement plans based on patient flow analysis for leadership review.

Education

Master of Science - Management

George Mason University
Fairfax, VA
07-2021

Bachelor of Science - Healthcare Administration

Howard University
Washington, DC

Skills

  • Change management
  • Project management
  • Team leadership
  • Cross-functional coordination
  • Quality assurance and control
  • Training proficiency
  • Process improvement
  • Data analysis

Timeline

Strategy & Consulting Analyst

Accenture Federal Services
10.2021 - 12.2024

Site Supervisor (Contract)

Shield T3
07.2021 - 10.2021

Patient Services Coordinator

Crystal Run Healthcare
09.2019 - 08.2020

Intern to Director, Family Medicine

Howard University Hospital
09.2018 - 05.2019

Lead Front-End Coordinator

TJX Companies
10.2014 - 12.2019

Master of Science - Management

George Mason University

Bachelor of Science - Healthcare Administration

Howard University

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Presler Julien