Presler Julien
Gaithersburg
Summary
Strategic planning and operations professional with experience in consulting, project execution, and healthcare administration. Proven ability to analyze complex problems, lead cross-functional initiatives, and align business and technical teams to deliver strategic results. Skilled in stakeholder engagement, risk mitigation, data analysis, and change management across regulated environments. Adept at translating insights into action through clear communication, performance tracking, and structured project and program management.
Overview
10
10
years of professional experience
Work History
Strategy & Consulting Analyst
Accenture Federal Services
Arlington
10.2021 - 12.2024
- Applied Agile methodologies to develop and deliver training materials (live demos, user guides, SOPs, job aids, FAQs, and videos), enhancing user adoption, and operational readiness.
- Supported the migration of over 100 legacy API integrations while modernizing the platforms, ensuring minimal disruptions.
- Led process improvement and compliance initiatives across three or more key government projects.
- Created and delivered high-impact business presentations to internal leadership and external partners.
- Supported the digitization of government business processes, ensuring a smooth transition, and providing hands-on end-user support during implementation.
- Developed performance dashboards in Power BI to enable real-time tracking of KPIs and strategic metrics for stakeholders.
- Assisted with user acceptance testing (UAT) to ensure go-live readiness.
- Tracked and monitored applications throughout the product life cycle, ensuring timely progress, and established regular touchpoints with stakeholders to keep them informed.
- Delegated tasks and empowered team members, with guidance, to support informed decision-making.
Site Supervisor (Contract)
Shield T3
Washington
07.2021 - 10.2021
- Directed daily operations of a field team of six, ensuring compliance with CDC protocols and client-specific standards.
- Facilitated stakeholder engagement and guided change management for healthcare organizations during system transitions, ensuring compliance with audit standards, and improving operational readiness.
- Conducted workforce training and audits to enhance performance, accountability, and service delivery.
Patient Services Coordinator
Crystal Run Healthcare
West Nyack
09.2019 - 08.2020
- Adhered to HIPAA regulations when handling confidential patient information.
- Scheduled laboratory tests or diagnostic imaging studies as directed by physicians.
- Coordinated information flow and supported care across specialties, including cardiology, internal medicine, and urgent care, ensuring seamless communication among patients, administration, and clinical staff.
- Managed multiple EHR/EMR systems (Phreesia, NextGen, Siemens), ensuring accurate patient information, and streamlined clinical workflows.
- Processed and verified insurance data for over 200 patients weekly, ensuring compliance with eligibility requirements, and improving operational efficiency.
Lead Front-End Coordinator
TJX Companies
Nanuet
10.2014 - 12.2019
- Set and tracked performance objectives, aligning team efforts with organizational goals, and maintaining a 95% customer satisfaction rate.
- Delivered tailored resolutions for customer concerns, consistently exceeding service expectations.
- Coordinated schedules for a team of 15 or more employees, ensuring operational efficiency and adherence to organizational standards.
Intern to Director, Family Medicine
Howard University Hospital
Washington
09.2018 - 05.2019
- Led eight-month Lean Six Sigma project, minimizing patient wait times in Family Medicine Department at Howard University Hospital.
- Tracked and analyzed data from over 500 patient visits, pinpointing inefficiencies in patient flow.
- Developed performance improvement plans based on patient flow analysis for leadership review.
Education
Master of Science - Management
George Mason University
Fairfax, VA07-2021
Bachelor of Science - Healthcare Administration
Howard University
Washington, DCSkills
- Change management
- Project management
- Team leadership
- Cross-functional coordination
- Quality assurance and control
- Training proficiency
- Process improvement
- Data analysis
Timeline
Strategy & Consulting Analyst
Accenture Federal Services
10.2021 - 12.2024
Site Supervisor (Contract)
Shield T3
07.2021 - 10.2021
Patient Services Coordinator
Crystal Run Healthcare
09.2019 - 08.2020
Intern to Director, Family Medicine
Howard University Hospital
09.2018 - 05.2019
Lead Front-End Coordinator
TJX Companies
10.2014 - 12.2019
Master of Science - Management
George Mason University
Bachelor of Science - Healthcare Administration
Howard University
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