Presley Guy
Coltons Point
Summary
Dynamic Medical Assistant with a proven track record at MedStar, excelling in patient scheduling and clinical documentation. Known for building strong relationships through exceptional customer service and maintaining HIPAA compliance. A reliable team player, dedicated to enhancing patient care and continuously improving clinic operations. Always eager to learn and adapt in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Medical Assistant
MedStar
Charlotte Hall
10.2023 - Current
- Assisted in patient intake and documentation, ensuring accurate record-keeping and compliance with protocols.
- Supported healthcare providers during examinations, facilitating efficient workflow and patient comfort.
- Administered vaccinations and medications under supervision, adhering to safety standards and guidelines.
- Managed appointment scheduling, optimizing clinic operations while enhancing patient satisfaction.
- Maintained cleanliness and organization of examination rooms, upholding infection control measures effectively.
- Trained new staff on clinic procedures, fostering a collaborative environment focused on continuous improvement.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Cosmetologist and Director of Education
Kava Salon and Suites / The Hair Company
Leonardtown, MD
06.2018 - Current
- Provided personalized consultations to determine client needs and preferences for hair and skincare services.
- Maintained cleanliness and organization of salon tools and workstations to ensure a safe environment.
- Developed strong client relationships through effective communication and exceptional customer service skills.
- Executed a variety of hair treatments, including cutting, coloring, and styling to enhance client satisfaction.
- Monitored inventory levels of products, ensuring timely restocking to meet client demand efficiently.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Answered phone calls and emails to schedule client appointments.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Manager/ Crew Member
Pizza Hotline
Charlotte Hall, MD
09.2014 - 07.2025
- Supervised daily operations to ensure high-quality service and product consistency.
- Trained staff on best practices for food safety and customer service excellence.
- Implemented inventory management procedures to reduce waste and improve efficiency.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Front Desk Receptionist
Medstar
Waldorf, MD
10.2023 - 01.2024
- Greeted and assisted patients, ensuring a welcoming atmosphere at front desk.
- Scheduled appointments efficiently for multiple departments, enhancing patient flow.
- Managed patient check-in and check-out processes, maintaining accurate records.
- Handled phone inquiries with professionalism, providing information on services and procedures.
- Processed insurance verifications promptly, improving billing accuracy and efficiency.
Receptionist
Simms Mattingly Insurance
Mechanicsville, MD
06.2022 - 10.2023
- Managed multi-line phone system to efficiently direct calls and handle inquiries.
- Provided exceptional customer service, addressing client needs and fostering strong relationships.
- Coordinated appointment scheduling for agents, optimizing daily workflow and enhancing office efficiency.
- Maintained accurate records of client information and insurance policies using industry-standard software.
Education
Cosmetology -
Blades School of Hair And Design
Registered Medical Assistant -
American Allied Health
High School Diploma -
Chopticon High School
Coltons Point, MD06.2017
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Data entry
- Reliable team player
- Clinical documentation
- Maintaining confidentiality
- Appointment setting
- Always willing to learn
Timeline
Medical Assistant
MedStar
10.2023 - Current
Front Desk Receptionist
Medstar
10.2023 - 01.2024
Receptionist
Simms Mattingly Insurance
06.2022 - 10.2023
Cosmetologist and Director of Education
Kava Salon and Suites / The Hair Company
06.2018 - Current
Manager/ Crew Member
Pizza Hotline
09.2014 - 07.2025
Cosmetology -
Blades School of Hair And Design
Registered Medical Assistant -
American Allied Health
High School Diploma -
Chopticon High School