PRESTON TELFORD JR
Hagerstown
Summary
Knowledgeable Loan Processor offering expertise in legal statutes and established lending guidelines. Excellent communication and negotiation skills. Offering Twenty-year history of successful loan and mortgage processing.
Overview
45
45
years of professional experience
Work History
Mortgage Processor
George Mason Mortgage
11.2011 - 02.2024
- Review, process and close approximately 30 loans per month
- Managing a pipeline of approximately 45-60 loans, including Conventional, FHA, VA, USDA, VHDA and DCHFA loans
- Maintaining strict Government regulations through thorough Compliance process
- Establish and maintaining relationships with vendors, customers, management, underwriters and Financial Institutions.
Processor/Underwriter
Bank of America Home Loans
08.2002 - 11.2011
- Manage a monthly pipeline of between 45-60 loans, while processing and closing approximately 20-40 monthly
- Review and process Government loans including FHA, VA, USDA, VHDA, DCHFA
- Review, process and underwrite Conventional loans.
Home Equity Loan Processor/Underwriter
CitiMortgage
02.2000 - 02.2002
- Establish relationships/interact with vendors, brokers, management, underwriters, financial institutions and customers, to resolve issues and provide or obtain data
- Review and process 2nd Mortgages/Home Equity Loans or Lines of Credit
- Underwrite loans with signing authority of up to 50k
- Schedule closings for loans of up to 500k.
Customer Relations Supervisor
CitiMortgage
01.1999 - 02.2000
- Provide support to staff as a subject matter expert in all product/resources
- Resolve Customer Relations issues that require supervisory/management assistance
- Monitor daily workflow process for peers in the absence of management
- Analyze credit bureaus to process credit line increases for customer emergencies
- Identify training/quality issues derived from calls presented by the service group of over 900 representatives for training group
- Interact with internal and external staff/management at multiple levels to ensure total customer satisfaction and resolution.
Customer Service Specialist
CitiMortgage
01.1998 - 01.1999
- Interact with customers, peers and management to ensure the highest quality of service
- Offer several products for sale to credit card customers
- Serve as a resource to peers and new hire training classes through support and encouragement.
Manager/Owner
Telfords' Grocery
08.1985 - 01.1998
- Scheduling, payroll and training
- Resolve customer issues
- Manage 15-20 employees and inventory
- Adhere and adjust to strict Government compliance standards.
Treasury Supervisor
Guyan National Bank
09.1978 - 08.1985
- Resolve issues and reconcile accounts
- Process Commercial and Residential loans
- Audit treasury cash holdings
- Supervise and train tellers
- Respond to bank service inquiries.
Education
Mortgage Loan Officer Processing and Underwriting -
Hagerstown Community College
Hagerstown, Maryland07.2001
Zeeburg High School
Zeeburg, Guyana07.1978
Skills
- Several business improvement suggestions implemented in the credit card industry
- Outstanding Performance Awards
- Training Assistant
- Excellent oral and written communication skills
- Acting Unit Manager
- Several Mortgage related and Government updated courses
- Proficiency in PC skills includes MS Word, Excel and Access, Encompass, Edge, AS-400, Outlook
Timeline
Mortgage Processor
George Mason Mortgage
11.2011 - 02.2024
Processor/Underwriter
Bank of America Home Loans
08.2002 - 11.2011
Home Equity Loan Processor/Underwriter
CitiMortgage
02.2000 - 02.2002
Customer Relations Supervisor
CitiMortgage
01.1999 - 02.2000
Customer Service Specialist
CitiMortgage
01.1998 - 01.1999
Manager/Owner
Telfords' Grocery
08.1985 - 01.1998
Treasury Supervisor
Guyan National Bank
09.1978 - 08.1985
Mortgage Loan Officer Processing and Underwriting -
Hagerstown Community College
Zeeburg High School
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