Prince Deigh
Springdale
Summary
Experienced AV Technician skilled in installing, maintaining, and repairing audio-visual equipment. I effectively handle event setup and troubleshoot complex issues, ensuring optimal functionality. Proven track record of delivering high-quality customer service and improving operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Audio Visual System Administrator Tier 2
BAE Systems (FEMA)
Washington D.C.
05.2025 - Current
- Coordinated technical troubleshooting and vendor repairs, ensuring timely scheduling and effective hardware installation.
- Integrated audio-visual hardware and software within the Microsoft environment, updating Crestron systems.
- Facilitated troubleshooting processes as technical lead, enhancing accuracy and fostering continuous improvement.
- Operated Tricaster video switcher for daily briefings attended by FEMA executives.
- Implemented programming adjustments to custom code and touch panel files under engineer's supervision.
- Ensured compliance with client procedures through established quality controls.
- Maintained accurate hardware inventory reports and audited equipment deliveries against documentation.
- Tracked daily work efforts and products using Jira and ServiceNow, maintaining organized records for accountability.
AV Technician II
Ropes & Gray LLP
Washington D.C.
07.2023 - 01.2025
- Facilitated setup and breakdown of videoconference environment, improving client engagement and satisfaction during meetings.
- Provided technical support for videoconference systems, including installation and troubleshooting.
- Coordinated scheduling of videoconference systems to support business objectives and optimize firm meeting effectiveness.
- Evaluated emerging technologies, recommending upgrades for videoconferencing hardware and software.
- Developed documentation and best practices for AV team operations.
- Collaborated with management and department leaders to identify IT support needs, ensuring seamless meeting operations.
AV Technician
Addison Group (American Petroleum Institute)
Washington D.C.
11.2022 - 06.2023
- Provided customer service support, conducted AV training, and managed VTC call setups to ensure seamless operations.
- Conducted pre-conference testing for VTC calls while advising on AV materials for events.
- Assisted with installation, maintenance, and support of AV and VTC systems.
- Troubleshot AV and VTC components to ensure optimal system performance.
- Resolved technical issues promptly while recommending suitable products and services.
- Coordinated scheduling of multiple VTC sessions for users.
- Consulted with hosts on audio and video requirements to enhance customer satisfaction.
- Ensured AV user guides remained current for API utilization.
AV Technician
(Randstad) The George Washington University
Washington D.C.
04.2022 - 11.2022
- Provided technical support for special events through setup, testing, operating, and takedown of AV equipment.
- Configured and troubleshot Biamp and QSC audio digital signal processors and Dante networking devices to optimize system performance.
- Conducted signal flow analysis, evaluated AV systems, documented changes, and repaired audiovisual equipment.
- Resolved escalated AV technology issues from call center and customer representatives, ensuring continuous operational status.
- Provided audiovisual support and on-site training to enhance customer experience in classrooms and event spaces.
AV/VTC Technician
Longeviti (NASA)
Washington D.C.
08.2019 - 04.2022
- Oversaw operation and maintenance of audiovisual equipment, ensuring optimal performance and timely repairs to enhance user experience.
- Assisted clients with video and audio conferences using Microsoft Teams, Skype, Webex, and Zoom.
- Checked conference rooms before meetings, ensuring proper equipment setup and configuration for seamless event execution.
- Managed audio/video cables including HDMI, VGA, DisplayPort, and XLR, facilitating seamless connectivity for all conference activities.
- Collaborated with team members to coordinate efficient equipment operation during events.
- Conducted daily inspections of conference facilities to uphold cleanliness and safety standards.
- Acquired expertise in commercial audiovisual systems and manufacturers, including Crestron, AMX, and Polycom.
Digital Content Services Technician
Yoh Services (Discovery Inc.)
Silver Spring
10.2018 - 08.2019
- Conducted technical reviews and updated database entries for Discovery Media Network's digital content to ensure quality and accessibility.
- Identified audio/video faults and tracked issues using Adobe Premiere Pro.
- Coordinated with internal and external clients to confirm technical requirements and manage delivery timelines.
- Updated metadata in the Media Asset Management system and generated necessary reports.
- Validated information in scheduling module and monitored internal systems for media requests to maintain accuracy and timely delivery.
Audiovisual Technician
PSAV (The Hay Adams Hotel)
Washington, D.C.
04.2018 - 10.2018
- Executed setup, operation, and breakdown of audiovisual systems in hospitality settings, enhancing guest experience through seamless integration.
- Maintained strong client relationships through effective communication and needs assessment, ensuring tailored audiovisual solutions.
- Monitored events closely, ensuring proper functionality of all equipment setups to prevent disruptions and maintain high-quality standards.
- Resolved equipment and software issues promptly to minimize disruptions.
- Maintained strong client relationships through effective communication and needs assessment.
Education
Bachelor of Science - Electronic Media and Film
Towson University
Towson, MD05.2017
Skills
- AV system troubleshooting
- Audio visual deployment
- Avid Pro Tools
- Adobe Audition
- Adobe Premiere Pro
- Recording
- Editing
- Mixing
- Uploading
- Diagnosing issues
- System upkeep
- Microsoft 365
- Problem solving
- Attention to detail
- Time management
- Collaborative teamwork
- Effective communication
- Client engagement strategies
Certification
- Creston Technical Institute Core Certification Track (CTI-CCT)
- Certificate of Completion – AVoIP Tech Fundamentals at George Washington University
Timeline
Audio Visual System Administrator Tier 2
BAE Systems (FEMA)
05.2025 - Current
AV Technician II
Ropes & Gray LLP
07.2023 - 01.2025
AV Technician
Addison Group (American Petroleum Institute)
11.2022 - 06.2023
AV Technician
(Randstad) The George Washington University
04.2022 - 11.2022
AV/VTC Technician
Longeviti (NASA)
08.2019 - 04.2022
Digital Content Services Technician
Yoh Services (Discovery Inc.)
10.2018 - 08.2019
Audiovisual Technician
PSAV (The Hay Adams Hotel)
04.2018 - 10.2018
Bachelor of Science - Electronic Media and Film
Towson University