Priya Nanan
Windsor Mill
Summary
Dynamic individual with hands-on experience in Healthcare and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals
Overview
14
14
years of professional experience
Work History
Patient Access Specialist
AstraZeneca Pharmaceuticals
06.2022 - Current
- Established patient medical record in Salesforce by obtaining demographics and insurance data
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Maintained patient confidentiality by adhering to HIPAA guidelines and security policies.
- Managed extra tasks and cases to further contribute to the efficiency of the launch of AZ&ME Prescription Savings program.
- Managed 2x more patient cases than average at AZ&ME launch increasing productivity.
- Provided guidance and advice to improve processes in team meetings and to leadership.
- Managed patient cases and problem solve unexpected challenges to ensure quality and efficiency
- Selected to be Team Lead and member of Advisory Council
- Mentored new employees
- Managed an additional copay savings program for specialty medications
- Assisted with Outbound work
- Managed benefit investigations
Program Therapist
Eating Recovery Center, LLC
09.2020 - 06.2022
- Provide evidence-based group therapy for 20+ patients and individual therapy when applicable (CBT, DBT, EE)
- Continuing education around continually changing mental health research and group curriculum
- Contribute to protocol improvements, program dynamics, and content for group curriculum
- Planning and problem-solving for immediate issues
- Practice extensive flexibility to be able to provide patients with exceptional patient care
- Monitor and document patient behaviors, urgent matters, and significant factors contributing to clinical care
- Utilize patient reporting to identify trends and initiate meaningful adjustments to enhance patient and family centered care
- Create and enhance therapeutic environment
- Guided group therapy for Eating Disorder clients with focus on self-advocacy, self-healing and empowerment.
- Exceeded goals through effective task prioritization and great work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Recreational Therapist
Johns Hopkins Hospital
08.2016 - 09.2020
- Enhance and demonstrate supportive environment for admitted patients by development and deployment of interactive activities
- Promote trust between clinical staff and patients by facilitation of therapy groups with open dialogue
- Monitor and document patient activity in electronic health record system (EPIC) to ensure clinical care team awareness
- Utilize patient reporting to identify trends and initiate meaningful adjustments to enhance patient and family centered care
- Assist care team with various clinical tasks to supplement and enrich quality of care provided
- Conduct routine safety checks to promote safe, secure environment for patients and staff
- Apply critical thinking skills and technical support knowledge to immediate technological issues presented by team members
LifeSpa Coordinator
Lifetime Athletic - Lifespa
12.2019 - 01.2022
- Maintained master schedule and set up appointments.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
- Resolved employment-related disputes through proactive communication.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
AARP Researcher
AARP Foundation
02.2020 - 08.2020
- Review and enhance literary work for Chairman
- Support research on mental illnesses among older adults of 50 years and up
- Research and analyze mental health impact of COVID-19
- Created data book for Geriatric Mental Health in Maryland
- Researched various subjects that were related to project and presented information to appropriate authorities
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Gathered and organized information for research purposes.
Researcher
Johns Hopkins University
03.2019 - 12.2019
- Created database for marijuana policies
- Critical Thinking and Analytical Reasoning
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Wrote research papers, reports, reviews and summaries
- Gathered and organized information for research purposes.
Information Technology Support- Technician II
University of Maryland
08.2015 - 08.2016
- Assess, analyze, and address ongoing technical and equipment issues presented by faculty and students
- Provide outstanding customer service by utilizing interpersonal and strong communication skills
- Operationalize critical thinking to mitigate unexpected technology-related issues
- Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
- Answered and triaged requests for assistance in order to provide top-notch support.
Research Assistant
Moore Center For Prevention Of Child Sexual Abuse
12.2018 - 03.2019
- Support research project by performing clerical duties such as data organization and coding of relative information from policies
- Analyze policies in place for preventing child sexual abuse at several organizations
- Recommend enhancements to coding procedures based on observations and knowledgeable experience
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns
Research Assistant
Maryland Child And Family Development
01.2016 - 05.2016
- Support child research project by performing clerical duties such as data organization and transcription of information from in-person interviews conducted by research team
- Analyze evidence to produce human behavior observation reports
- Recommend enhancements to ongoing research based on observations and knowledgeable experience
- Planned, modified and executed research techniques, procedures and tests
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations
Receptionist
Cavallaro & Co
02.2011 - 08.2014
- Provide support and recommendations to clients based on observation and communicated needs
- Manage and monitor daily schedules for 8 stylists by record maintenance and utilization of appointment reminder system
- Produce inventory and financial reports regularly to enhance business operations
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
Education
Masters of Health Science - Mental Health
Johns Hopkins University
Baltimore, MD12.2019
Bachelor of Arts - Psychology
University of Maryland - College Park
College Park, MD05.2016
Associates Degree - Psychology Honors
Howard Community College
Columbia, MD05.2014
Skills
- Digital Literacy Expertise
- Collaborative Networking Skills
- Consumer Demographic Research
- Data Analysis Skills
- Market Research
- Verbal and Written Communication
- Service Excellence
- Detail-Oriented
- Quantitative and Qualitative Analysis
Timeline
Patient Access Specialist
AstraZeneca Pharmaceuticals
06.2022 - Current
Program Therapist
Eating Recovery Center, LLC
09.2020 - 06.2022
AARP Researcher
AARP Foundation
02.2020 - 08.2020
LifeSpa Coordinator
Lifetime Athletic - Lifespa
12.2019 - 01.2022
Researcher
Johns Hopkins University
03.2019 - 12.2019
Research Assistant
Moore Center For Prevention Of Child Sexual Abuse
12.2018 - 03.2019
Recreational Therapist
Johns Hopkins Hospital
08.2016 - 09.2020
Research Assistant
Maryland Child And Family Development
01.2016 - 05.2016
Information Technology Support- Technician II
University of Maryland
08.2015 - 08.2016
Receptionist
Cavallaro & Co
02.2011 - 08.2014
Masters of Health Science - Mental Health
Johns Hopkins University
Bachelor of Arts - Psychology
University of Maryland - College Park
Associates Degree - Psychology Honors
Howard Community College
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