Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Quaneira Jones

Baltimore

Summary

A focused mental health worker with experience offering therapeutic care to patients with mental health conditions. Expert at condition monitoring, care delivery, and patient support. Reliable and calm when interacting with patients to minimize and de-escalate conflicts. Handles assignments with independence and good judgment. Works hard to represent the establishment with professionalism.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Mental Health Worker Preceptor

Sheppard Pratt
Baltimore
01.2021 - Current
  • Observed, documented, and reported on patients' conditions and recommended modifications to treatment plans
  • Assisted in creating a safe and therapeutic environment for patients, and provided direct patient care services under the direction of a professional nurse
  • Mentor and train new mental health workers, guiding them through hospital protocols, patient interactions, and crisis management techniques.
  • Lead by example in implementing behavioral interventions and ensuring a safe, supportive environment for patients and staff.

Sales Lead

Journeys
Baltimore
12.2020 - 10.2021
  • Train sales team members in policies, procedures, and strategies for maximizing store profits
  • Assisted with daily inventory control procedures
  • Supported management in creating enjoyable shopping experiences by expertly handling customers' complaints

Office Assistant

Maryland Transit Administration - MTA
Baltimore
06.2019 - 08.2019
  • Answered telephone calls, took messages, and distributed messages to appropriate personnel
  • Organized all company records
  • Communicated with customers and other offices regularly

Conservation Worker

Maryland Conservation Jobs Corps
Baltimore
06.2018 - 08.2018
  • Provided a safe habitat for the wildlife that inhabited the woods
  • Thinned and spaced trees to improve health and growth
  • Tagged trees for removal based on fire danger or salability

Education

Associate's degree - Psychology

Community College of Baltimore County
Catonsville, MD
08-2025

High school diploma -

Western High School
Baltimore, MD
06.2021

Skills

  • Effective leadership
  • Time management
  • Teamwork
  • Critical thinking
  • Interpersonal skills
  • Observation
  • Conflict de-escalation
  • Patience
  • Documenting vitals
  • Customer service

Certification

CPR/AED/First Aid

Timeline

Mental Health Worker Preceptor

Sheppard Pratt
01.2021 - Current

Sales Lead

Journeys
12.2020 - 10.2021

Office Assistant

Maryland Transit Administration - MTA
06.2019 - 08.2019

Conservation Worker

Maryland Conservation Jobs Corps
06.2018 - 08.2018

Associate's degree - Psychology

Community College of Baltimore County

High school diploma -

Western High School

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Quaneira Jones