Quentin Jackson
Glen Burnie
Summary
Qualified investigator with strong background in conducting thorough investigations and producing high-impact results. Skilled in evidence collection, data analysis, and case management. Strong focus on team collaboration and adaptability to changing needs. Adaptable and transformational leader with an ability to work independently, create effective presentations, and develop opportunities that further establish organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Investigator
Office of Police Complaints
02.2020 - Current
- Conducted fair and thorough investigations of police misconduct filed by the public against sworn officers of the Metropolitan Police Department and the D.C. Housing Authority Police Department.
- Conducted thorough face-to-face interviews with complainants, subject officers, and witnesses, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and body-worn camera (BWC) associated with investigations.
- Developed detailed reports summarizing findings, enhancing transparency and accountability within the department.
- Led training sessions for new investigators on best practices in complaint handling and investigation techniques.
- Monitor First Amendment assemblies to ensure compliance with the constitutional right to peaceably protest.
Asset Protection Coordinator
Wegman’s Food Markets
06.2019 - 01.2020
- Implemented loss prevention strategies to apprehend and process shoplifters, minimize shrinkage, and enhance profitability.
- Collaborated with law enforcement to address criminal activities impacting store operations and customer safety.
- Partnered with management to implement an Asset Protection strategy aimed at maximizing sales while reducing shrink due to theft.
- Conducted thorough audits of inventory and operational processes to ensure compliance with safety standards.
Senior Child Protective Investigator
Department of Children and Families
09.2015 - 03.2019
- Conducted investigations involving allegations of abuse, neglect, abandonment and/or special conditions for children while working closely with law enforcement.
- Collected information through observations and interviews with children, parents, relatives, neighbors, and other parties associated with the case, as well as analysis of criminal, past service history and other relevant records.
- Developed and maintained accurate case documentation in accordance with agency policies and legal standards.
- Mentored junior investigators, providing guidance on best practices in child protective investigations.
- Analyzed complex family dynamics to assess risk factors and determine appropriate interventions.
- Stood in as acting supervisor and completed all supervisory duties and activities when the unit supervisor was away from the office.
Juvenile Justice Detention Officer
Orange Regional Juvenile Detention Center
02.2014 - 07.2015
- Supervised juvenile offenders while providing assistance and personal care.
- Counseled offenders and referred offenders to social resources of community for assistance.
- Provided guidance to inmates or offenders, such as development of vocational and educational plans and available social services.
- Consulted with attorneys and institution personnel to evaluate inmate's social progress.
Education
Master of Arts - Human Services
Liberty University
Lynchburg, VA03.2015
Bachelor of Science - Criminal Justice
University of Central Florida
Orlando, FL05.2013
Skills
- Investigation skills
- Complaint investigation
- Investigative interviewing
- File management
- Writing and verbal communication
- Evidence processing
- Detailed report writing
- Confidentiality practices
Certification
- Masters of Arts in Criminal Justice certificate, Liberty University
- Certificate in Criminal Profiling, University of Central Florida
- Certificate in Crime Scene Investigations, University of Central Florida
- Certified Child Protective Investigator, State of Florida
- Interview and Interrogation Techniques, Wicklander-Zulawski & Associates
Timeline
Senior Investigator
Office of Police Complaints
02.2020 - Current
Asset Protection Coordinator
Wegman’s Food Markets
06.2019 - 01.2020
Senior Child Protective Investigator
Department of Children and Families
09.2015 - 03.2019
Juvenile Justice Detention Officer
Orange Regional Juvenile Detention Center
02.2014 - 07.2015
Bachelor of Science - Criminal Justice
University of Central Florida
Master of Arts - Human Services
Liberty University