Quiantre Willis
Temple Hills
Summary
Professional with experience in supporting passengers and ensuring smooth travel experiences. Known for strong focus on team collaboration and adapting to changing needs. Skilled in customer service, safety protocols, and efficient mobility assistance. Reliable and result-driven, committed to enhancing passenger satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Wheelchair Agent
ABM Aviation
Sterling , Virginia
08.2018 - Current
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Transported 100s passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Provided exceptional customer service, addressing passenger inquiries and concerns with professionalism.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
- Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
- Skillfully managed multiple wheelchair requests during peak travel times, guaranteeing prompt assistance for all passengers in need.
- Demonstrated sensitivity to diverse populations, treating all passengers with dignity and respect regardless of their physical limitations or cultural backgrounds.
- Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
- Ensured timely boarding for passengers with disabilities, carefully navigating through crowded terminals.
- Provided boarding assistance to elderly, sick or injured people.
- Provided customers with information on routes, timetables or concourses.
- Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
- Responded to questions and requests for information from children and parents.
- Kept close eye on passenger behavior and watched for problems such as injuries, illnesses and emotional concerns.
Education
High School Diploma -
Forestville High School
Forestville, MD05-2015
Skills
- Customer service management
- Baggage handling
- Excellent communication
- Reliability
- Report preparation
- Professionalism and courtesy
- Safety awareness
- Disability awareness
- Passenger ramp assistance
- Baggage handling abilities
- Departures management
- Boarding support
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Timeline
Wheelchair Agent
ABM Aviation
08.2018 - Current
High School Diploma -
Forestville High School