Quincy Cobey
Nanjemoy
Summary
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Office Of Unified Communications
01.2025 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
Physician Substitute
Octapharma Plasma
01.2024 - Current
- Perform medical evaluation of potential donors for automated plasmapheresis procedures
- Determine donor suitability of new applicants in consultation with a donor center physician
- Provide limited emergency care, including the administration of medications or treatments
- Conduct evaluations to ensure compliance with criteria for normal plasma donors
- Review medical histories and perform suitability examinations
- Maintain communication logs regarding donor suitability
- Review normal and abnormal test results to determine continued donor suitability
- Counsel donors with abnormal test results and defer them accordingly
- Complete cross-training as required
Emergency Medical Technician
Hart to Heart Ambulance ( BCFD)
05.2022 - 01.2024
- Provide basic life support to patients within EMT-B scope of practice
- Complete patient care reports and other documentation and submit same to appropriate parties and maintain confidentiality of this patient information in accordance with HIPAA guidelines
- Conduct regular inventory of assigned transport unit/chase vehicle, with particular attention to medications, fluids, and other materiel subject to expiration, and rotate same to maintain current stock
- Comply with all safety guidelines and recognize and promptly report unsafe situations
- Operate assigned vehicles safely and in accordance with applicable traffic laws
- Ensure readiness of assigned vehicles at beginning and end of shift
- Clean and fuel assigned vehicles and care for and maintain, within reason, equipment and assigned apparatus; reporting deficiencies to proper personnel
EMS Captain/ Operations Supervisor
American Medical Response
02.2022 - 05.2022
- Conducted regular drills to ensure crew members are familiar
- Investigated complaints from patients regarding service delivery issues or personnel conduct matters
- Provided leadership in responding to incidents involving hazardous materials or other dangerous situations
- Directed team members during emergency calls, providing guidance on patient care techniques as needed
- Supervised staff in accordance with applicable laws, regulations, ordinances and organizational policies
911 Dispatcher
American Medical Response
01.2021 - 02.2022
- Dispatched appropriate resources to respond to emergency situations promptly
- Continuously updated knowledge base on current policies, procedures, and technology changes
- Developed and maintained positive relationships with police, fire, and EMS personnel
- Utilized advanced communication equipment including radios, telephones, computers, and other related systems
- Monitored radio traffic for response activity occurring within assigned geographic area
Communications Specialist
American Medical Response
02.2020 - 01.2021
- Responded quickly and accurately to inquiries from first responders regarding available resources or situational updates
- Coordinated with multiple departments to ensure efficient delivery of services to the public during emergencies
- Assessed incoming calls for priority level and triaged appropriately according to protocol
- Utilized geographic information systems software for mapping purposes related to emergency calls
- Utilized multi-line telephone systems to answer incoming calls for assistance
Emergency Medical Technician
American Medical Response
10.2019 - 02.2020
- Ensured accurate documentation of all patient encounters according to established protocols
- Treated patients in both emergency and non-emergency settings
- Utilized exceptional communication skills to interact effectively with patients, families and other healthcare professionals
- Routinely monitored vital signs such as pulse rate, blood pressure and respiration rate
- Operated ambulances under both emergency and non-emergency conditions
Customer Service Representative
Waldorf Fitness Center
12.2017 - 10.2019
- Handled customer complaints and inquiries in a courteous and efficient manner
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
Education
Emergency Services Certifications - Emergency Management
University of Maryland Fire & Rescue Institute
Laplata, MarylandBachelor of Science - Nursing
Arizona College of Nursing
Fairfax, VA12-2026
BACHELOR OF SCIENCE (B.S.) - HEALTH ADMINISTRATION
Western Govern University
Salt Lake City, Utah12.2024
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
Certification
- Protective Equipment and SCBA
- Firefighter 1 & 2
- Rescue Technician- Site Operations
- Rescue Technician- Vehicle and Machinery Extrication
- Emergency Vehicle Operator
- Emergency Medical Services Officer 1
- Traffic Incident Management
- Hazardous Materials Operations
- FEMA IS100.c, 200.b, 230.e, 235.c, 240.c, 242.c, 244.b, 300, 400, 700.a, 700.b, 800.c, 800.d
- NENA Emergency Medical Dispatcher
- NENA Police Dispatcher
- NENA Fire Dispatcher
- US. Homeland Security Public Safety Telecommunications
- AHA Basic Life Support
- Emergency Medical Technician-Maryland
- Emergency Medical Technician- Virginia
- Emergency Medical Technician- NREMT/ National
Affiliations
- National Registry of Emergency Medical Technicians
Timeline
911 Dispatcher
Office Of Unified Communications
01.2025 - Current
Physician Substitute
Octapharma Plasma
01.2024 - Current
Emergency Medical Technician
Hart to Heart Ambulance ( BCFD)
05.2022 - 01.2024
EMS Captain/ Operations Supervisor
American Medical Response
02.2022 - 05.2022
911 Dispatcher
American Medical Response
01.2021 - 02.2022
Communications Specialist
American Medical Response
02.2020 - 01.2021
Emergency Medical Technician
American Medical Response
10.2019 - 02.2020
Customer Service Representative
Waldorf Fitness Center
12.2017 - 10.2019
Emergency Services Certifications - Emergency Management
University of Maryland Fire & Rescue Institute
Bachelor of Science - Nursing
Arizona College of Nursing
BACHELOR OF SCIENCE (B.S.) - HEALTH ADMINISTRATION
Western Govern University
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